This is a quick troubleshooting guide for you to use with a participant who is having trouble connecting to the call.
Ensure you use the correct web browser. Try:
|Make sure all apps are closed in the background when using a mobile device.|
|Give permission for your mobile device to access your microphone and camera when the prompts pop up.|
|If the patient or consumer still can’t connect for their appointment, try using the Direct Call button and invite participant using SMS, email or voice call options.|