This is a quick troubleshooting guide for you to use with a participant who is having trouble connecting to the call.
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Ensure you use the correct web browser. Try:
Safari Google Chrome Mozilla Firefox Edge | |
| Make sure all apps are closed in the background when using a mobile device. | |
| Give permission for your mobile device to access your microphone and camera when the prompts pop up. | |
| If the patient or consumer still can’t connect for their appointment, try using the Direct Call button and invite participant using SMS, email or voice call options. |
See Self-help troubleshooting for clinicians for more detailed troubleshooting.