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myVC system admins can provide links for patients to connect to the correct service, along with a welcome video and links to surveys for participants such as relatives and carers, other provides and NSW Health employees.
Page | Date: 03/02/2022
https://aci.health.nsw.gov.au/myvc/system-admin/configuration
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What are the myVC environments?
Learn about the three different myVC areas: production, training and the test environment.
Page | Date: 01/02/2022
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Self-help troubleshooting for clinicians
Troubleshooting common problems for clinicians, such as no audio or video and frozen screen.
Page | Date: 08/02/2022
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Your waiting queue screen explained
The waiting queue gives a real-time list of participants in the virtual room the clinician has been assigned to.
Page | Date: 07/02/2022
https://aci.health.nsw.gov.au/myvc/consultation/waiting-queue-screen
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How to have a successful connection
Information about myVC system requirements, bandwidth, data usage and cost.
Page | Date: 02/02/2022
https://aci.health.nsw.gov.au/myvc/support/system-requirements
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Learn how to transfer a patient from the virtual room back to the waiting room or into a different room.
Page | Date: 03/02/2022
https://aci.health.nsw.gov.au/myvc/consultation/transfer-patient
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How to control your room and global notifications settings and customise your availability settings.
Page | Date: 03/02/2022
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Using an Interpreter with myVirtualCare
Clinicians can make direct or adhoc calls to patients and other participants.
Page | Date: 27/03/2023
https://aci.health.nsw.gov.au/myvc/consultation/using-an-interpreter
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How to have a successful connection
Information about myVC system requirements, bandwidth, data usage and cost.
Page | Date: 28/09/2023
https://aci.health.nsw.gov.au/myvc/patients-consumers/system-requirements
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Log off from myVC via your user profile.
Page | Date: 01/02/2022