If your patient requires an interpreter, the interpreter can join consultations as participants.
Note: Interpreter services must be booked before the consultation using the existing booking process in the district.
The steps to have an interpreter join a consultation are:
- The clinician books the interpreter before the consultation. At the time of booking, the clinician will provide the interpreter with appointment details, including the participant link or room name.
- The interpreter will join the waiting room at the appointment time, using the participant link or I would like to join another virtual room function.
- The clinician will connect to the interpreter and provide any required information.
- The clinician will add the patient to the call and the consultation will begin.
Note: You may need to adjust the layout to equal or spotlight patient to assist the interpreter.
Using an interpreter without a clinical myVC room
An interpreter can host a virtual consultation if the clinician is not a member of an established myVirtualCare room (and there is no other videoconferencing solution in place).
Note: Interpreters should only host the consultation as a last resort.
The process for having an interpreter host a consultation is:
- The clinician books the interpreter before the consultation. At the time of booking, the clinician will advise that they need to use the interpreter services room.
- The interpreter will provide the interpreter services room link and room name.
- The clinician will provide the interpreter services room link to the patient and any other participants.
- The clinician will join the interpreter services waiting room at the appointment time, using the room link or the Interpreter services button and completing the attached form.
- The interpreter will connect to the clinician. The clinician will provide any required information.
- The interpreter will add the patient to the call and the consultation will begin.