Why can't I see any myVC rooms when I log in?
You need to be added to the room by your clinic myVC co-ordinator.
How do I add clinicians / coordinators to my room?
How do I turn off my notifications?
How do I add multiple participants to a call?
Why is there no dial tone or ringing when I make a voice call?
myVC is web-based so calls are conducted through the internet and not a phone line.
Can I still see my waiting list when on a call?
Yes. Your waiting list is still visible while you are in a consultation.
How long can patients wait?
There is a 60 minute timeout. It is best to proactively manage participant wait times via chat, or arrange to call them back using the
direct call function.
If I share my screen, what will patients be able to see?
Just the items you choose – the waiting room queue will automatically collapse.
Is there a limit on the number of clinicians that can use the room concurrently?
No – when connecting you all move into your own individual rooms.
How do I send the myVC clinic room link to patients?
What if my patient needs an interpreter?
Can I direct call another clinician (e.g. registrar to consultant) with and/or without the patient?
With the patient: use the invite participant function to add another clinician.
Without the patient: send the patient back to the waiting room, direct call the other clinician, then re-connect to the patient.
What number do I use to connect to a DX80?
Select invite participant from direct call or from in an active call. Enter the network number of the device. DX80s have a name and number on the screen. For example, the format in SESLHD is 705XXXXX. Other LHDs may see 707XXXXX or 711XXXXX etc.
Can I use a CISCO or DX80 for myVC?
You cannot initiate a myVirtualCare consultation from a CISCO videoconferencing device or videoconferencing cart. The host clinician can add a CISCO, DX80 or videoconferencing cart machine to an active call with the
invite participant button.
How much data does myVC use?
Fifteen minutes of videoconferencing will use approximately 80 megabytes of data download. The full cost will be determined by the data plan.
Why is my participant still showing on waiting queue after the consultation has ended?
A participant may remain in a waiting room after the call has ended if they closed the internet window rather than clicking on the end consultation control. System administrators and coordinators can use the End Call option to remove from the waiting queue.
Clinicians and interpreters can connect to the call and end the call via the call controls.
Note: The end call option will immediately clear the patient in most cases. However, on rare occasions, the call can stall for a few days on the platform and their call status may indicate a wait time of 99+.