From the waiting queue, selecting Chat will open a chat room with the participant. This allows you to send an instant message or a file to the participant. The chat is useful to advise participants on what is happening or provide pre-consultation reading material.
When any user (clinician, coordinator, interpreter, or system administrator) starts a chat (or call), you will see the patient’s responses to chatbot questions and their Medicare billing consent response.
Medicare billing consent
If activated in room settings, a patient’s response to Medicare billing consent will be shown on the waiting queue and chat history.
Chatbot messages and questions
Each room can be customised to send messages or ask questions while a patient is in the waiting room. The system administrator manages Chatbot settings.
The patient clicks on the appropriate answer to respond to Chatbot questions. The patient’s response is shown in the user’s chat history with the chatbot question.
Note: Medicare billing and chatbot settings only apply to patients.
When the chat is finished, the participant can be returned to the waiting queue by clicking at the top of the chat history.