A successful connection relies on:
- good bandwidth and speed of your internet connection
- the device you are using
- the internet (web) browser you are using.
Data usage and cost
An upload and download speed of at least 1Mbps is required. You can test your connection speed at www.speedtest.net before joining a consultation. To check what browser you are using go to www.whatismybrowser.com.
Fifteen minutes of videoconferencing will use approximately 80 megabytes of data download. The full cost will be determined by the data plan.
You should consider participants' waiting times when establishing workflows and continuously monitor wait times and adjust workflows to minimise participants' wait times.
Recommended system requirements
Desktops and laptops
Your computer must have a minimum core i5 CPU and 4GB RAM.
Apple devices
Devices running OS 11+
Apple Safari version 11.1+
Windows devices
Devices running Windows 7 or Windows 10
Google Chrome version 80+
Mozilla Firefox version 60+
Edge version 80+
Mobile devices
Apple devices
iPhone 7+ and iPads using iOS 11+
Apple Safari version 11.1+
Android and Windows devices
Android devices running Android 7.0+
Google Chrome version 80+