Users can have multiple roles in myVC
Below are two examples of users being assigned multiple roles in myVC:
- coordinator and clinician, for example, a clinical nurse consultant or a clinician within the team overseeing virtual care implementation.
- coordinator and interpreter, for example, an interpreter services coordinator.
System administrators of myVC have full administrative management of the myVC platform for their organisation.
System administrators are responsible for establishing, managing, reporting and removing virtual rooms. This includes providing access to coordinators. It also may include supporting users to develop knowledge of the system and ensuring that they have the capability to support others.
System administrators are virtual care or telehealth managers and other local health district (LHD) staff. LHD or special health networks are encouraged to nominate up to three individuals as myVC system administrators.
System administration access is managed by the ACI Virtual Care manager and the eHealth NSW Conferencing Services manager. They are required to complete a myVC administrator competency assessment that requires intensive training and support.
The ACI Virtual Care manager, email ACI-VirtualCare@health.nsw.gov.au, and the eHealth Conferencing Services Team, email VideoConf@health.nsw.gov.au (see How to get technical support) have global administration access. This means they have access across the system and can be contacted in an emergency to amend room settings.
The coordinator of a myVC room manages the room setup and operations. This includes room description, operating hours and room membership.
Coordinators play an integral role in supporting clinicians, interpreters and participants to use myVC. They are considered super users of the system and, therefore require advanced knowledge of how the myVC platform works. Every room in myVC requires at least one coordinator.
Typically, coordinators are clinic administration staff, clinical support officers, lead clinicians or service managers. Coordinators are unique to every clinical service. Speak with your service manager and your virtual care or telehealth manager (NSW Health staff only) to become a coordinator.
A clinician will manage their waiting queue by connecting participants who are using myVC.
It is best practice to connect the patient first and gain consent before adding other participants. The exception is when an interpreter has been engaged to support the patient consultation. Clinicians are expected to ensure that all participants are introduced.
Clinicians are required to manage their own user profile including their availability and notifications.
There are five interpreter services in NSW Health. Each LHD has a service level agreement and a process in place to book an interpreter service. Not all the interpreter services in NSW are using myVC.
It is preferred that an interpreter supporting a clinical service will connect to the identified clinical waiting room using the external participant link or by joining another virtual room.
Alternatively, where the clinical service has no myVC room set up, the interpreter will act as the host of the session. They will need to manage the waiting queue by connecting the participants to the virtual consultation. Interpreters will need information from the clinician to confirm all participants who should be connected as a part of the consultation.
Interpreters are required to manage their own user profile and any changes to their availability.
We recommend that you complete the myVC training modules on My Health Learning (NSW Health staff only) to get the most out of myVC for yourself and your participants. You are also encouraged to seek advice and support from your local virtual care or telehealth manager (NSW Health staff only).