The NSW Agency for Clinical Innovation (ACI) is committed to protecting your privacy while interacting with our content, products and services.

The purpose of this privacy statement is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our goal is to provide you with a a useful and informative experience and to give you information about who to contact if you have any questions or concerns about our online services.

This privacy statement also provides guidance on how to manage your privacy settings while using the ACI ’s online services.

This privacy statement applies to all the publicly accessible pages on the ACI’s online services.

The ACI does not have any responsibility for the privacy policies or practices of third party sites linked to the ACI sites. If you have any questions about the ACI sites, the application of this privacy statement or a request for access to information held, please contact the ACI Privacy Officer.

Users of the ACI sites are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.

What information do we collect?

ACI uses multiple web analytics packages to collect non-identified data about usage of our websites, including the following:

  • Google Analytics
  • Hotjar

Sessional information

The ACI websites use a combination of browser capabilities including cookies, session storage and local storage to persist non sensitive data across browsing sessions, providing an enhanced experience for the user.

When you look at the pages on the ACI sites, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser and operating system you have used.

This information is solely used to evaluate and improve our services.

If you do not wish to use these features, follow the instructions below to enable private browsing:

Personal information

Users may choose to provide personal details to enable participation in the work of the ACI. This includes but is not limited to registration forms for courses, events, discussion forums, feedback and joining a Network, or newsletter subscriptions.

All data provided by users is transmitted securely to our website via an https connection.

How do we use the information collected?

The information collected during each visit is de-identified, aggregated with similar logged information and published in reports in order for the ACI to identify patterns of usage of the site. This will assist us in improving the ACI sites and the services we offer.

The ACI will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing lists, unless this purpose was explicit in the information submission. The ACI may publish aggregated information about users of the sites, to the extent that it does not identify or cannot be used to identify individual users.

You can request to have your details amended or removed from any of the ACI network or subscription lists at any time.

What exceptions are there to this rule?

The ACI will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published ACI pages
  • unauthorised tampering or interference with files published on the ACI sites
  • unauthorised attempts to index the contents of the ACI sites by other sites
  • attempts to intercept messages of other users of the ACI sites
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the ACI sites by other users
  • or for other lawfully authorised purposes.

The ACI reserves the right to make disclosures to relevant authorities where the use of the ACI sites raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, the ACI will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by the ACI or eHealth NSW for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

Will this statement be updated over time?

Due to the developing nature of privacy principles for online communication, this statement may be modified or expanded in light of new developments or issues that may arise from time to time. The amended statement will be posted to this site and will operate from the time it is posted.

Privacy of patient information

The ACI is committed to safeguarding the privacy of patient information, and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002.

All staff working in the NSW public health system, including doctors, nurses and other staff, are bound by law, the NSW Privacy Manual for Health Information, and by a strict code of conduct to maintain the confidentiality of personal health information.


If you have a complaint relating to your privacy on the grounds that you believe the ACI has contravened a Privacy Principle or Health Privacy Code, you may wish to request that a review be carried out by the ACI.

For further information about privacy enquiries or complaints:


The Privacy Officer
Agency for Clinical Innovation

1 Reserve Road St Leonards NSW 2065
Locked Bag 2030, St Leonards NSW 1590

Phone: +61 2 9464 4666

Fax: +61 2 9464 4728


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