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Working with consumers

Partnership foundations

There are some foundations to consumer partnership and engagement that can help set you up for success. This information provides some thought-starters and suggested actions to set you on your way.

Plan and prepare

Without working out what the intent, goals and purpose are, it is unlikely the partnership will be meaningful, mutually beneficial or successful. This information provides some key considerations and tips for planning and preparation for successful consumer partnerships.

Methods for engaging consumers

There are many ways to involve consumers to help plan, design, deliver, measure and evaluate services. All have value and are suitable for different purposes.

Advertising and recruitment

This information will help you decide how and where to advertise and recruit your consumers to be involved.


Library of resources such as links to other websites with material on working with consumers, and examples and templates by the ACI.

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