Skip to main content Skip to main navigation

Resources

Resources

Experience based co-design: A toolkit for Australia

A comprehensive toolkit with UK, NZ, and Australian resources and case studies that includes principles, definitions, step-by-step practical guidance, templates and videos.

Source: Consumers Health Forum of Australia with Australian Healthcare and Hospitals Association

Experience-based co-design (EBCD) toolkit

A step-by-step toolkit including videos from staff and patients discussing the rewards of this approach. Note: to access locked content users must create a free account.

Source: Point of Care Foundation, UK

Health service co-design health service guide and toolkit: Working with patients to improve healthcare services

A guide that was refined through healthcare improvement projects in cancer servies, and which includes tools that cover the six elements of co-design.

Source: Waitemata District Health Board, New Zealand

WA Council of Social Service (WACOSS) Co-design toolkit

A toolkit with tools to determine if co-design is appropriate for different circumstances, as well as providing guidance on preparing for co-design in the government and the community sector, checklists, and tools for running workshops.

Source: Western Australia Council of Social Service

Connect with me

A training toolkit for organisations co-designing with people with disability.

Source: People with Disabilities, Western Australia

The story of co-design by thinkpublic

An animation illustrating the co-Design process.

Source: Thinkpublic

Co-design: Six step process to develop innovative solutions

Co-design: Six step process to develop innovative solutions.

Source: Griffith University, Queensland

An introduction to co-design

This information was originally written as a series of blogs for the Centre for Social Impact and includes an explanation of the features of co-design and five questions for social services exploring co-design.

Source: Ingrid Burkett http://knode.com.au

What is co-design?

Source: Co-create Training

Why should we co-design?

Source: Co-create Training

Key principles for successful co-creation

The key principles for successful co-creation.

Source: Co-create Training

How to be a skilled facilitator

How to be a skilled facilitator.

Source: Co-create Training

Co-production in social care: What it is and how to do it 

This article by the UK Social Care Institute for Excellence provides clarity around the principles and process of what they describe as transformative co-production.  It also provides practical examples of the application of these principles.

Source: Social Care Institute for Excellence: UK

One page profile for co-production

An excellent resource for implementing co-production in an organisation, with a one page summary of the key features of co-design and co-production and tips based on first-hand experience.

Source: Think Local Act Personal: UK

Service design toolkit - downloads

Templates to work through the process of service design including: framing, user insights, personas, design scope, ideation, service concept, protoype and test, and feasibility.

Source: Partnership between Namahn (specialise in the design of digital products and services) and Flanders DC (provide designers and design advice)

Mental Health Network : Trauma-informed care and practice in mental health services

A website with resources and literature around the principles and application of trauma-informed care practice in a NSW mental health setting.

Source: Agency for Clinical Innovation (ACI)

Trauma-informed care and mental health in NSW: evidence series

A report summarising the evidence of the impact of trauma, and the extent to which mental health services in NSW are trauma-informed.

Source: Agency for Clinical Innovation (ACI)

Trauma-informed events checklist and policy and Protocol

A one-page checklist to address considerations for events where presenters may be sharing their lived experiences of trauma.

Source: Mental Health Coordinating Council (MHCC)

Trauma-informed care and practice (TICP)

This website provides resources such as position papers, training courses and toolkits to upskill clinicians, organisations and mental health policy to have a unified understanding and practice of TICP.

Source: Mental Health Coordinating Council (MHCC)

Trauma-informed care and practice (TICP)

A website with factsheets, videos and guidelines to support healthcare professionals who work with clients with trauma histories, as well as information about complex trauma, therapies, and practice advice.

Source: Blueknot Foundation

What is trauma-informed care and how is it implemented in youth healthcare settings?

A document with information on trauma screening and interventions to support clinicians in using trauma-informed care while working with young people in various mental health settings.

Source: Orygen

Commissioning mental health services: A practical guide to co-design

A step-by-step guide to planning, implementing and evaluating a co-design workshop run by mental health services and consumers, which includes examples of running sheets, flyers and evaluation tools.

Source: Central and Eastern Sydney Primary Health Network

Working together toolkit - Designed to support the practical implementation of the Mental health and alcohol and other drug engagement framework

This co-design toolkit includes specific strategies for engaging with diverse groups, including Aboriginal peoples (p15); culturally and linguistically diverse communities (p16); children and young people (p17); and people with intellectual disability (p18).

Source: Government of Western Australia Mental Health Commission

Co-design shared perspectives on authentic co-design: Putting consumers and carers at the centre of mental health reform

A 2016 report commissioned by the Co-design Initiative (an independent voluntary project auspiced by Civil Society) which covers the principles, practice and potential of co-design.

Source: Co-design Initiative

Center for Nonviolent Communication

The Center for Nonviolent Communication (CNVC) is a global organization that supports the learning and sharing of Nonviolent Communication (NVC), and helps people peacefully and effectively resolve conflicts in personal, organizational, and political settings.

Source: Center for Nonviolent Communication

Principles of facilitating social change

This website provides information and support regarding the learning and sharing of Nonviolent Communication (NVC).

Source: CNVC trainers Dian Killian, Martha Lesley, Gina Cenciose and Henry Wai, and NVC trainer Marc Scruggs

Group decision-making

This article presents group decision-making processes based on non-violent communication and covers the processes involved in group decision-making (both as a facilitator and group member); challenges and pitfalls; dealing with reactions; higher stake conflicts and learning opportunities.

Source: Ike Lasater With Julie Stiles

Working with consumers and communities - HETI Course

A website which examines the benefits of working and partnering with consumers and communities and identifies tools and resources which can be used to engage consumers according to different strategies and methods.

Source: NSW Health Education and Training Institute (HETI)

“Anyone can co-design?”: A case study synthesis of six experience-based co-design (EBCD) projects for healthcare systems improvement in New South Wales, Australia

A case study which explores the emergent issues in EBCD participation and implementation in six quality improvement projects conducted in mental health, rehabilitation, blood and bone marrow transplant, brain injury rehabilitation, urinary incontinence and intellectual disability settings by the Agency for Clinical Innovation (ACI).

Source: Patient Experience Journal. 6(2): Article 15

The participatory zeitgeist: An explanatory theoretical model of change in an era of co-production and co-design in healthcare improvement

A paper which introduces Mental Health Experience Co-design (MH ECO), a peer designed and led adapted form of experience-based co-design (EBCD) developed in Australia.

Source: Medical Humanities. 45:247-257.

Experience-based co-design: Tackling common challenges

An article which discusses the challenges commonly found in EBCD studies (the need to explore power dynamics; commitment to the process; methods to gather experience data; the design of improvements; and variations in implementation and subsequent impact) in the context of five examples from Australia.

Source: The Journal of Health Design. 3(1):86-93

Applying experience-based co-design with vulnerable populations: Lessons from a systematic review of methods to involve patients, families and service providers in child and youth mental health service improvement

A systematic review of methods to involve patients, families and service providers in child and youth mental health service improvement.

Source: Patient Experience Journal. 3(1): Article 15.

Achieving research impact through co-creation in community-based health services: Literature review and case study

An article that examines co‐creation, an increasingly popular approach to aligning research and service development so as to avoid ivory-tower research that fails to be implemented.

Source: The Milbank quarterly, 94(2), 392-429

Patients and staff as co-designers of healthcare services

An article that examines why patients can and should take a more direct and ongoing role in identifying, implementing and evaluating improvements to healthcare services using examples of successful projects.

Source:  BMJ. 350: g7714

Expressions of interest example

This is an example of content that has been used to call for expressions of interest for consumers to be involved a co-design project with the Agency for Clinical Innovation.

Source: Agency for Clinical Innovation (ACI)

Expressions of interest template

This is template that can be used as a guide when you are developing content to call for expressions of interest for consumers to be involved a co-design project.

Source: Agency for Clinical Innovation (ACI)

Participant information sheet template

This template can help to guide health services when providing information to consumers about how they can be involved in a co-design project.

Source: Agency for Clinical Innovation (ACI)

Participant consent form template

This template can help to guide health services when seeking consent from individuals to be involved in a co-design project.

Source: Agency for Clinical Innovation (ACI)

Readiness assessment templates

Co-design co-facilitator readiness assessment template

Source: Agency for Clinical Innovation (ACI)

Co-design team member readiness assessment template

Source: Agency for Clinical Innovation (ACI)

Organisational co-design readiness assessment template

Source: Agency for Clinical Innovation (ACI)

Reflection templates

Gather the experience tool template

Source: Agency for Clinical Innovation (ACI)

Individual reflection on co-design capabilities template

Source: Agency for Clinical Innovation (ACI)

Team reflection on co-design capabilities template

Source: Agency for Clinical Innovation (ACI)

Managing difficult situations with consumers

Source: Agency for Clinical Innovation (ACI)

Resources for the Gather phase

ACI Participant experience focus groups: Facilitation guide

Source: Agency for Clinical Innovation (ACI)

User needs and research design standards for NSW Government

Source: Digital NSW

The Australian Institute of Aboriginal and Torres Strait Islander Studies Code

Source: Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS)

ACI redesign resources

Source: Agency for Clinical Innovation (ACI)

Resources for the Understand phase

Journey Maps

A tool to understand the stages, emotions and factors influencing a person’s experience from their perspective. This is helpful for identifying opportunities for improvement and managing scope.

Source: Agency for Clinical Innovation (ACI)

Empathy maps

Along with the Personas tool below, these tools provide a continued reference point of the people you learned from in the gather phase; including their emotions, needs and motivations. These are helpful for engaging stakeholders outside of the project team, and if you have not been able to have consumers a part of your core project team every step of the way.

Source: Agency for Clinical Innovation (ACI)

Personas

Used with Empathy maps tool above.

Source: Agency for Clinical Innovation (ACI)

How we might…

A tool to use after the gather phase to deliberately reframe your original project problem statement to a perspective that will generate lots of ideas.

Source: Agency for Clinical Innovation (ACI)

ACI redesign resources

Source: Agency for Clinical Innovation (ACI)

Back to top