Trauma-informed care and practice in mental health services

Trauma-informed care is an approach to service delivery based on an understanding of the ways trauma affects people’s lives, their service needs and service usage.

A framework for change

What does good practice look like for the system, the service provider and the people who access mental care?

Read this simple framework to explore what good practice should look like.

Published Apr 2022.

Download the framework for change (PDF)

What is trauma?

Trauma is defined as an event, series of events or set of circumstances that are experienced as physically or emotionally harmful or life threatening.

Adapted: SAMHSA’s Concept of Trauma and Guidance for a Trauma-Informed Approach.

Trauma-informed care incorporates:

Safety - ensuring physical and emotional safety
Choice - individuals have choice and control
Empowerment - prioritising enablement and skill building
Trustworthiness - task clarity, consistency, interpersonal boundaries
Collaboration - sharing decision making and power

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