The four roles within myVC are:
- system administrator (system admin)
- coordinator
- clinician
- interpreter.
The tables below summarise the technical capabilities of each myVC user role and what they can access.
Please see Roles and permissions in myVC for text descriptions of each role.
A: Log in and home page
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
A1
|
Log into training and PROD
| Yes | Yes | Yes | Yes | No |
A2
|
Home page has their name
| Yes | Yes | Yes | Yes | No |
A3
|
Access to home page icon (waratah)
| Yes | Yes | Yes | Yes | No |
A4
|
Access user profile
| Yes | Yes | Yes | Yes | No |
A5
|
Changing display name
| Yes | Yes | Yes | Yes | No |
A7
|
Role displayed in call
| Yes | Yes | Yes | Yes | No |
A8
|
Access notification settings
| Yes | Yes | Yes | Yes | No |
A9
|
Access URL for waiting room
| Yes | Yes | Yes | Yes | No |
A10
|
Modify room availability
| Yes | Yes | Yes | Yes | No |
A11
|
Log off
| Yes | Yes | Yes | Yes | No |
A13
|
Audio and video settings
| Yes | Yes | Yes | Yes | No |
A14
|
Screen refresh
| Yes | Yes | Yes | Yes | No |
A15
|
Access bell icon
| Yes | Yes | Yes | Yes | No |
A16
|
Access waiting queue button
| Yes | Yes | Yes | Yes | No |
A17
|
Access interpreter services button
| Yes | Yes | Yes | Yes | No |
A18
|
Access direct call button
| Yes | Yes | Yes | Yes | No |
A19
|
Access admin view button
| Yes | Yes | No | No | No |
A20
|
Email members
| Yes | Yes | No | No | No |
B: Admin view
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
B1
|
Overview of admin view columns including search
| Yes | Yes | No | No | No |
B2
|
Download rooms list
| Yes | No | No | No | No |
B3
|
Reorder rows according to column section
| Yes | Yes | No | No | No |
B4
|
URL link for participants
| Yes | Yes | No | No | No |
B5
|
Room settings wheel icon
| Yes | Yes | No | No | No |
B6
|
Admin view – create new room button
| Yes | No | No | No | No |
B7
|
Select local health district/specialist health network
| Yes | No | No | No | No |
B8
|
Full name visible
| Yes | No | No | No | No |
B9
|
Short name in URL
| Yes | No | No | No | No |
B10
|
Description
| Yes | Yes | No | No | No |
B11
|
Opening hours
| Yes | Yes | No | No | No |
B12
|
Primary room settings
| Yes | No | No | No | No |
B13
|
Cost centre
| Yes | No | No | No | No |
B14
|
Add members
| Yes | Yes | No | No | No |
B15
|
List clinicians
| Yes | Yes | No | No | No |
B16
|
Chatbot
| Yes | No | No | No | No |
B17
|
Help link
| Yes | No | No | No | No |
B18
|
Survey link
| Yes | No | No | No | No |
B19
|
YouTube link | Yes | No | No | No | No |
B20
|
Medicare consent
| Yes | No | No | No | No |
B21
|
Save and close
| Yes | Yes | No | No | No |
B23
|
Delete room
| Yes | No | No | No | No |
B24
|
Save and duplicate
| Yes | No | No | No | No |
C: Waiting queue
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
C1
|
Access my waiting queue
| Yes | Yes | Yes | Yes | No |
C2
|
Different roles of people in queue
| Yes | Yes | Yes | Yes | No |
C3
|
Carer icon (same location)
| Yes | Yes | Yes | Yes | No |
C4
|
Overview of call colours - waiting time
| Yes | Yes | Yes | Yes | No |
C5
|
Where to locate info chart to explain colours - waiting time
| Yes | Yes | Yes | Yes | No |
C6
|
Overview of columns in waiting queue
| Yes | Yes | Yes | Yes | No |
C7
|
Overview of audio/video colours
| Yes | Yes | Yes | Yes | No |
C8
|
Where to locate info chart to explain colours - audio/video
| Yes | Yes | Yes | Yes | No |
C9
|
Waiting queue search bar
| Yes | Yes | Yes | Yes | No |
C10
|
Waiting queue sort function
| Yes | Yes | Yes | Yes | No |
C11
|
How to chat or return to waiting room
| Yes | Yes | Yes | Yes | No |
C12
|
Wait time reset
| Yes | Yes | Yes | Yes | No |
C13
|
Transfer to another room
| Yes | Yes | Yes | Yes | No |
C14
|
End call from waiting queue
| Yes | Yes | No | No | No |
D: Connecting to a patient or another participant
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
D1
|
Click connect
| Yes | Yes | Yes | Yes | No |
D2
|
Best practice to get consent before adding
| Yes | Yes | Yes | Yes | No |
D3
|
Can visualise waiting queue
| Yes | Yes | Yes | Yes | No |
D4
|
Add participant to call from waiting queue
| Yes | Yes | Yes | Yes | No |
D5
|
See participant name and role at the top of screen
| Yes | Yes | Yes | Yes | Yes |
D6
|
Invite participant button
| Yes | Yes | Yes | Yes | No |
D7
|
Screen layout
| Yes | Yes | Yes | Yes | No |
D8
|
Spotlight a participant
| Yes | Yes | Yes | Yes | No |
D9
|
Self-view minimise
| Yes | Yes | Yes | Yes | Yes |
D10
|
Microphone
| Yes | Yes | Yes | Yes | Yes |
D11
|
Video
| Yes | Yes | Yes | Yes | Yes |
D12
|
Share screen
| Yes | Yes | Yes | Yes | Yes |
D13
|
Share screen auto hide waiting queue
| Yes | Yes | Yes | Yes | No |
D14
|
Privacy padlock
| Yes | Yes | Yes | Yes | No |
D15
|
Expand waiting queue
| Yes | Yes | Yes | Yes | No |
D16
|
File upload
| Yes | Yes | Yes | Yes | Yes |
D17
|
In consultation chat (participant)
| Yes | Yes | Yes | Yes | Yes |
D18
|
Mute patient
| Yes | Yes | Yes | Yes | No |
D19
|
Remove patient
| Yes | Yes | Yes | Yes | No |
D20
|
End call
| Yes | Yes | Yes | Yes | Yes |
E: Interpreter services
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
E1
|
Access interpreter services button
| Yes | Yes | Yes | Yes | No |
E2
|
Fills out form
| Yes | Yes | Yes | Yes | No |
E3
|
Sits in the waiting room until interpreter connects
| Yes | Yes | Yes | No | No |
F: Direct call
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
F1
|
Access direct call button
| Yes | Yes | Yes | Yes | No |
F2
|
Is transferred to waiting room
| Yes | Yes | Yes | Yes | No |
F3
|
Can connect with participant using invite participant functions
| Yes | Yes | Yes | Yes | No |
G: Can search for a room
| Function | System admin | Coordinator | Clinician | Interpreter | Participant |
---|
G1
|
Can search for a room in myVC
| Yes | Yes | Yes | Yes | No |
G2
|
Directed to link to the service
| Yes | Yes | Yes | Yes | No |
G3
|
Name is prefilled
| Yes | Yes | Yes | Yes | No |
G4
|
Sits in the waiting room until user from other virtual room connects
| Yes | Yes | Yes | Yes | |