Roles and capabilities

The four roles within myVC are:

  • system administrator (system admin)
  • coordinator
  • clinician
  • interpreter.

The tables below summarise the technical capabilities of each myVC user role and what they can access.

Please see Roles and permissions in myVC for text descriptions of each role.

A: Log in and home page

Function System adminCoordinatorClinicianInterpreterParticipant
A1 Log into training and PROD YesYesYesYesNo
A2 Home page has their name YesYesYesYesNo
A3 Access to home page icon (waratah) YesYesYesYesNo
A4 Access user profile YesYesYesYesNo
A5 Changing display YesYesYesYesNo
A7 Role displayed in call YesYesYesYesNo
A8 Access notification settings YesYesYesYesNo
A9 Access URL for waiting room YesYesYesYesNo
A10 Modify room availability YesYesYesYesNo
A11 Log off YesYesYesYesNo
A13 Audio and video settings YesYesYesYesNo
A14 Screen refresh YesYesYesYesNo
A15 Access bell icon YesYesYesYesNo
A16 Access waiting queue button YesYesYesYesNo
A17 Access interpreter services button YesYesYesYesNo
A18 Access direct call button YesYesYesYesNo
A19 Access admin view button YesYesNoNoNo

B: Admin view

Function System adminCoordinatorClinicianInterpreterParticipant
B1 Overview of admin view columns including search YesYesNoNoNo
B2 Download rooms list YesNoNoNoNo
B3 Reorder rows according to column section YesYesNoNoNo
B4 URL link for participants YesYesNoNoNo
B5 Room settings wheel icon YesYesNoNoNo
B6 Admin view – create new room button YesNoNoNoNo
B7 Select local health district/specialist health network YesNoNoNoNo
B8 Full name visible YesNoNoNoNo
B9 Short name in URL YesNoNoNoNo
B10 Description YesYesNoNoNo
B11 Opening hours YesYesNoNoNo
B12 Add members YesYesNoNoNo
B13 Escalation YesYesNoNoNo
B14 List clinicians YesYesNoNoNo
B15 Email role groups YesYesNoNoNo
B16 Chatbot YesNoNoNoNo
B17 Help link YesNoNoNoNo
B18 Survey link YesNoNoNoNo
B19 YouTube link/Vimeo YesNoNoNoNo
B20 Medicare consent YesNoNoNoNo
B21 Save and close YesYesNoNoNo
B23 Delete room YesNoNoNoNo
B24 Save and duplicate YesNoNoNoNo

C: Waiting queue

Function System adminCoordinatorClinicianInterpreterParticipant
C1 Access my waiting queue YesYesYesYesNo
C2 Different roles of people in queue YesYesYesYesNo
C3 Carer icon (same location) YesYesYesYesNo
C4 Overview of call colours - waiting time YesYesYesYesNo
C5 Where to locate info chart to explain colours - waiting time YesYesYesYesNo
C6 Overview of columns in waiting queue YesYesYesYesNo
C7 Overview of audio/video colours YesYesYesYesNo
C8 Where to locate info chart to explain colours - audio/video YesYesYesYesNo
C9 Waiting queue search bar YesYesYesYesNo
C10 Waiting queue sort function YesYesYesYesNo
C11 How to chat or return to waiting room YesYesYesYesNo
C12 Wait time reset YesYesYesYesNo
C13 Transfer to another room YesYesYesYesNo

D: Connecting to a patient or another participant

Function System adminCoordinatorClinicianInterpreterParticipant
D1 Click connect YesYesYesYesNo
D2 Best practice to get consent before adding YesYesYesYesNo
D3 Can visualise waiting queue YesYesYesYesNo
D4 Add participant to call from waiting queue YesYesYesYesNo
D5 Name at top of screen YesYesYesYesYes
D6 Invite participant button YesYesYesYesNo
D7 Screen layout YesYesYesYesNo
D8 Self-view minimise YesYesYesYesNo
D9 Mute YesYesYesYesYes
D10 Video YesYesYesYesYes
D11 Share screen YesYesYesYesYes
D12 Share screen auto hide waiting queue YesYesYesYesNo
D13 Privacy padlock YesYesYesYesNo
D14 Expand waiting queue YesYesYesYesNo
D15 File upload YesYesYesYesYes
D16 In consultation chat YesYesYesYesNo
D17 Mute patient YesYesYesYesNo
D18 Remove patient YesYesYesYesNo
D19 End call YesYesYesYesYes

E: Interpreter services

Function System adminCoordinatorClinicianInterpreterParticipant
E1 Access interpreter services button YesYesYesYesNo
E2 Fills out form YesYesYesYesNo
E3 Sits in the waiting room until interpreter connects YesYesYesYesNo

F: Direct call

Function System adminCoordinatorClinicianInterpreterParticipant
F1 Access direct call button YesYesYesYesNo
F2 Is transferred to waiting room YesYesYesYesNo
F3 Can connect with patient using invite participant functions YesYesYesYesNo

G: Can search for a room

Function System adminCoordinatorClinicianInterpreterParticipant
G1 Can search for a room in myVC YesYesYesYesNo
G2 Directed to link to the service YesYesYesYesNo
G3 Name is prefilled YesYesYesYesNo
G4 Sits in the waiting room until user from another clinician’s room connects YesYesYesYes
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