Roles and capabilities

The four roles within myVC are:

system administrator (system admin)
coordinator
clinician
interpreter.

The tables below summarise the technical capabilities of each myVC user role and what they can access.

Please see Roles and permissions in myVC for text descriptions of each role.

A: Log in and home page

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
A1	Log into training and PROD	Yes	Yes	Yes	Yes	No
A2	Home page has their name	Yes	Yes	Yes	Yes	No
A3	Access to home page icon (waratah)	Yes	Yes	Yes	Yes	No
A4	Access user profile	Yes	Yes	Yes	Yes	No
A5	Changing display name	Yes	Yes	Yes	Yes	No
A7	Role displayed in call	Yes	Yes	Yes	Yes	No
A8	Access notification settings	Yes	Yes	Yes	Yes	No
A9	Access URL for waiting room	Yes	Yes	Yes	Yes	No
A10	Modify room availability	Yes	Yes	Yes	Yes	No
A11	Log off	Yes	Yes	Yes	Yes	No
A13	Audio and video settings	Yes	Yes	Yes	Yes	No
A14	Screen refresh	Yes	Yes	Yes	Yes	No
A15	Access bell icon	Yes	Yes	Yes	Yes	No
A16	Access waiting queue button	Yes	Yes	Yes	Yes	No
A17	Access interpreter services button	Yes	Yes	Yes	Yes	No
A18	Access direct call button	Yes	Yes	Yes	Yes	No
A19	Access admin view button	Yes	Yes	No	No	No
A20	Email members	Yes	Yes	No	No	No

B: Admin view

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
B1	Overview of admin view columns including search	Yes	Yes	No	No	No
B2	Download rooms list	Yes	No	No	No	No
B3	Reorder rows according to column section	Yes	Yes	No	No	No
B4	URL link for participants	Yes	Yes	No	No	No
B5	Room settings wheel icon	Yes	Yes	No	No	No
B6	Admin view – create new room button	Yes	No	No	No	No
B7	Select local health district/specialist health network	Yes	No	No	No	No
B8	Full name visible	Yes	No	No	No	No
B9	Short name in URL	Yes	No	No	No	No
B10	Description	Yes	Yes	No	No	No
B11	Opening hours	Yes	Yes	No	No	No
B12	Primary room settings	Yes	No	No	No	No
B13	Cost centre	Yes	No	No	No	No
B14	Add members	Yes	Yes	No	No	No
B15	List clinicians	Yes	Yes	No	No	No
B16	Chatbot	Yes	No	No	No	No
B17	Help link	Yes	No	No	No	No
B18	Survey link	Yes	No	No	No	No
B19	YouTube link	Yes	No	No	No	No
B20	Medicare consent	Yes	No	No	No	No
B21	Save and close	Yes	Yes	No	No	No
B23	Delete room	Yes	No	No	No	No
B24	Save and duplicate	Yes	No	No	No	No

C: Waiting queue

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
C1	Access my waiting queue	Yes	Yes	Yes	Yes	No
C2	Different roles of people in queue	Yes	Yes	Yes	Yes	No
C3	Carer icon (same location)	Yes	Yes	Yes	Yes	No
C4	Overview of call colours - waiting time	Yes	Yes	Yes	Yes	No
C5	Where to locate info chart to explain colours - waiting time	Yes	Yes	Yes	Yes	No
C6	Overview of columns in waiting queue	Yes	Yes	Yes	Yes	No
C7	Overview of audio/video colours	Yes	Yes	Yes	Yes	No
C8	Where to locate info chart to explain colours - audio/video	Yes	Yes	Yes	Yes	No
C9	Waiting queue search bar	Yes	Yes	Yes	Yes	No
C10	Waiting queue sort function	Yes	Yes	Yes	Yes	No
C11	How to chat or return to waiting room	Yes	Yes	Yes	Yes	No
C12	Wait time reset	Yes	Yes	Yes	Yes	No
C13	Transfer to another room	Yes	Yes	Yes	Yes	No
C14	End call from waiting queue	Yes	Yes	No	No	No

D: Connecting to a patient or another participant

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
D1	Click connect	Yes	Yes	Yes	Yes	No
D2	Best practice to get consent before adding	Yes	Yes	Yes	Yes	No
D3	Can visualise waiting queue	Yes	Yes	Yes	Yes	No
D4	Add participant to call from waiting queue	Yes	Yes	Yes	Yes	No
D5	See participant name and role at the top of screen	Yes	Yes	Yes	Yes	Yes
D6	Invite participant button	Yes	Yes	Yes	Yes	No
D7	Screen layout	Yes	Yes	Yes	Yes	No
D8	Spotlight a participant	Yes	Yes	Yes	Yes	No
D9	Self-view minimise	Yes	Yes	Yes	Yes	Yes
D10	Microphone	Yes	Yes	Yes	Yes	Yes
D11	Video	Yes	Yes	Yes	Yes	Yes
D12	Share screen	Yes	Yes	Yes	Yes	Yes
D13	Share screen auto hide waiting queue	Yes	Yes	Yes	Yes	No
D14	Privacy padlock	Yes	Yes	Yes	Yes	No
D15	Expand waiting queue	Yes	Yes	Yes	Yes	No
D16	File upload	Yes	Yes	Yes	Yes	Yes
D17	In consultation chat (participant)	Yes	Yes	Yes	Yes	Yes
D18	Mute patient	Yes	Yes	Yes	Yes	No
D19	Remove patient	Yes	Yes	Yes	Yes	No
D20	End call	Yes	Yes	Yes	Yes	Yes

E: Interpreter services

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
E1	Access interpreter services button	Yes	Yes	Yes	Yes	No
E2	Fills out form	Yes	Yes	Yes	Yes	No
E3	Sits in the waiting room until interpreter connects	Yes	Yes	Yes	No	No

F: Direct call

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
F1	Access direct call button	Yes	Yes	Yes	Yes	No
F2	Is transferred to waiting room	Yes	Yes	Yes	Yes	No
F3	Can connect with participant using invite participant functions	Yes	Yes	Yes	Yes	No

G: Can search for a room

	Function	System admin	Coordinator	Clinician	Interpreter	Participant
G1	Can search for a room in myVC	Yes	Yes	Yes	Yes	No
G2	Directed to link to the service	Yes	Yes	Yes	Yes	No
G3	Name is prefilled	Yes	Yes	Yes	Yes	No
G4	Sits in the waiting room until user from other virtual room connects	Yes	Yes	Yes	Yes

How to assign member access to a room

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Creative Commons Attribution-ShareAlike 4.0 International License. For current information go to: aci.health.nsw.gov.au The ACI logo and third party tables are excluded from the Creative Commons licence and may only be used with express permission.

Publication date 2022-02-02.

Accessed from https://aci.health.nsw.gov.au/myvc/manage-room/capabilities

Accessed on 2026-02-04.