You have control over your own notifications and these can be used to suit your workflow and personal preferences from your user profile.
The default notification is an on-screen pop-up when participants enter the room. You need to be in the waiting queue, or click the notification bell, to receive these.
You can customise your room notifications and availability settings from your user profile. You can select from different types of notifications and multiple modes of delivery. Follow these steps to learn where to access notifications and how to customise your notifications.
Click on your name to access your User Profile.
Select Room Availability and Notifications.
The rooms that you are a member of will open in a list.
Accessing room notification settings
To access your room notification settings, click on the arrow pointing down.
Selecting modes of delivery
You can select three different modes to receive notifications:
- On-screen Browser
The mode of delivery is selected by ticking the relevant mode. You can select more than one if desired. Ensure that you have pre-filled the correct phone number and email in your user profile to ensure notifications are received.
The SMS button will be greyed out and cannot be selected if there is no mobile number saved in your user profile.
You can test each delivery mode in your user profile.
There are four types of notifications to select from.
- Notify me when a participant enters the waiting room.
- Notify me when a participant sends a chat message.
- Notify me when a participant has been waiting for __ minutes. If required, this notification can be enabled to recur at the various time intervals.
- Escalation: Notify me when a participant has been waiting for __ minutes.
Note: if you have a recurring notification, the escalation notification becomes redundant.
Global notification settings
You can set your notifications at a room level or at a global level.
Global notification is accessed through the Room Availability and Notifications button within your user profile.
Global notification allows you to enable, or disable notifications, and to set an escalation alert for all your rooms.
Global escalation notifications will be sent even when General Notification Settings are disabled.