What is myVirtualCare?
myVirtualCare (myVC) is a safe and secure web-based videoconferencing platform used for NSW Health clinical care.
It has been custom-built to mimic the physical workflow of a clinical consultation. It offers a convenient and high-quality virtual experience, connecting healthcare providers with:
- patients
- consumers
- carers
- interpreters
- other service providers.
myVC is only approved for patient consultations. It is not to be used for other functions such as internal team or project meetings and interviews.
How does myVC work?
myVC allows clinicians to have voice only (telephone) or audio-visual (videoconferencing) calls with patients, carers, interpreters and other health professionals.
It supports multiple participants in a single call that is controlled by the clinical lead. It can also be used to conduct multidisciplinary reviews and consultations.
Web-based and accessible
Single point of access
Virtual waiting room
Chatbot
Transfer between rooms
Direct call or add participants
Customised notifications
Simultaneous consultations
Multiple participants
Attach files and pictures
Point of care patient survey
Data dashboard
virtual consultations had been held by April 2023
How myVC can be used
This platform can be used across all NSW Health facilities in these settings:
- first response
- emergency
- admitted
- non-admitted.
It supports participants such as patients, consumers, carers and other health and social care providers to join via a web link.
Security and privacy
myVC is secured on the NSW Health network.
The myVC platform and the Amazon Web Services (AWS) cloud have been through the NSW Health approved privacy and security assurance review and penetration testing.
Risk management
Safety is a core fundamental in the provision of healthcare, regardless of the mode of delivery. All processes put in place to support safe practice apply to virtual care, including:
- undertaking risk assessments
- mandatory reporting requirements
- entering reports of incidents into the NSW Health Incident Management System (ims+).
Safe and private
myVC was designed with safety and privacy in mind.
- All participants wait in a virtual waiting room on their own. Each link is unique.
- The clinician controls when to connect participants from the waiting room.
- For additional privacy the secured room can be locked.
- Functionality allows clinicians to remove participants at any time.
- Following the end of a call, all information is removed. This means that chats, documents and other information that is shared or uploaded during the consultation is no longer available.