Virtual care videoconferencing platforms

There are two main platforms used to support virtual care videoconferencing across New South Wales, myVirtualCare and Pexip.


myVirtualCare is NSW Health’s custom-built web-based videoconferencing platform, designed to help patients, their family and carers, and healthcare providers to access and manage care.

System requirements for myVirtualCareUser guides for consumers and carers

myVirtualCare features

  • An easy way to connect patients, family members, and other providers from various locations.
  • A virtual waiting room for patients and other participants with notifications when they arrive.
  • A clear overview of patients from each day who are connected to, and waiting for, virtual care.
  • Two-way chat while waiting or in a call with the ability to share your screen, send files and pictures, and add people whilst in a call.
  • Direct call functionality for ad hoc consultations.
  • The ability to transfer patients to other clinical rooms and/or back to the virtual waiting room; for example, to book their next appointment.
  • Evaluation on usage reporting and an automatic user experience survey.

More about myVirtualCare

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Pexip is a safe and secure videoconferencing platform used by NSW Health to help patients, their family and carers, and healthcare providers to access and manage care.

Pexip can be used for both individual and group consultations, and can be accessed on most devices with an internet connection.

System requirements for PexipPexip user guide for consumers and carers

Pexip features

  • The ability to have video calls with a large number of participants.
  • The ability to share documents and presentations.
  • Two-way chat during the video call.
  • Video playback capabilities.
  • Integration with NSW Health videoconferencing end points.
  • Accessible via web browser or an app.
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