Virtual care videoconferencing platforms

There are 3 main platforms used to support virtual care videoconferencing across NSW: Video Call, Pexip and Microsoft Teams.

Video Call

Video Call is a secure, reliable, and easy-to-use videoconferencing platform used by NSW Health.

Patients can connect with their healthcare team from home, work, or on Country, making healthcare more accessible. The Video Call platform is supported by Healthdirect.

Video Call is a trusted, government-supported platform that can be accessed on most devices with an internet connection.

Video Call features

  • The ability to have video calls with up to 20 participants.
  • A virtual waiting room for patients and other participants, with notifications when they arrive.
  • Two-way chat while waiting or during a call, with the ability to share your screen, send files and pictures, and add people while in a call.
  • Direct call functionality for adhoc consultations.
  • Video playback and document sharing capabilities.
  • Integration with NSW Health videoconferencing endpoints.
  • Integration of virtual forms, including informed financial consent (IFC), bulk billing (DB4) and genetic testing consent forms.
  • The ability to connect examination cameras and scopes to the video call consultation
  • Accessible via web browser or an app.

Pexip

Pexip is a safe and secure videoconferencing platform used by NSW Health to help patients, their family and carers, and healthcare providers to access and manage care.

Pexip can be used for both individual and group consultations, and can be accessed on most devices with an internet connection.

Pexip features

  • The ability to have video calls with up to 99 participants.
  • The ability to share documents and presentations.
  • Two-way chat during the video call.
  • Video playback capabilities.
  • Integration with NSW Health videoconferencing end points.
  • Accessible via web browser or an app.

Microsoft Teams

Teams is a collaboration platform developed by Microsoft. It is part of the Microsoft 365 suite of administrative productivity tools. It is designed to facilitate communication and collaboration within teams or groups of people in the corporate environment.

Microsoft Teams features

  • The ability to have video calls with up to 999 participants.
  • The ability to share documents and presentations.
  • Two-way chat during the video call.
  • Video playback capabilities.
  • Integration with NSW Health videoconferencing end points.

Local health services provide additional information and support to patients.

More about videoconferencing platforms

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