We have developed a series of resources to help support patients, clients, consumers, family and carers to access and use virtual care.
- Is Virtual Care right for me and my family?
A checklist and information to help you decide if virtual care is right for you. - Virtual care: Is it right for me and my family… today? (PDF)
An information guide for consumers. - Consumer troubleshooting guide for technical issues
Printable resource for consumers to help troubleshoot technical issues. - Preparing for a virtual appointment
Printable resource for consumers explaining what virtual care is and how you can connect with everyday devices. - Videoconferencing platforms (myVirtualCare, Pexip, MS Teams)
Access resources to support the use of NSW Health approved videoconferencing platforms. - Your local virtual care services
Access information on virtual care in your local area. - Virtual Care Hub
Access information and resources about virtual care for the community. - Resources for palliative care patients - A range of printed and video resources (including translations) are available to support palliative care patients to use virtual care.
We value the passion, wisdom and insight that consumers bring to healthcare services in NSW. Consumers are a critical source of information when planning, designing and innovating in healthcare.
Virtual care as a way to access healthcare has rapidly changed and there are many opportunities to be involved or to share your experiences.
If you would like to share your experiences, email ACI-VirtualCare@health.nsw.gov.au
Contact us
Email ACI-VirtualCare@health.nsw.gov.au or find out how to stay informed about virtual care.