We have developed a series of resources to help support patients, clients, consumers, family and carers to access and use virtual care.
- Is virtual care right for me and my family?
A checklist and information to help you decide if virtual care is right for you. - Virtual care: Is it right for me and my family… today? (PDF)
An information guide for consumers. - Consumer troubleshooting guide for technical issues
Printable resource for consumers to help troubleshoot technical issues. - Preparing for a virtual appointment
Printable resource for consumers explaining what virtual care is and how you can connect with everyday devices. - Videoconferencing platforms (video call, Pexip, Microsoft Teams)
Access resources to support the use of NSW Health approved videoconferencing platforms. - Your local virtual care services
Access information on virtual care in your local area. - Virtual Care Hub
Access information and resources about virtual care for the community. - Resources for palliative care patients
A range of printed and video resources (including translations) are available to support palliative care patients to use virtual care.
Virtual care: Is it right for you and your family... today?
A brochure outlining key considerations for people when deciding whether to use virtual care.
- Arabic (PDF 11.8 MB)
- Assyrian (PDF 15.2 MB)
- Bengali (PDF 15.2 MB)
- Chinese - Simplified (PDF 8.7 MB)
- Chinese - Traditional (PDF 8.7 MB)
- Croatian (PDF 15.2 MB)
- Dari (PDF 13.5 MB)
- Farsi (PDF 8.6 MB)
- Filipino (PDF 11.8 MB)
- Greek (PDF 11.9 MB)
- Gujarati (PDF 11.9 MB)
- Hindi (PDF 11.9 MB)
- Indonesian (PDF 11.9 MB)
- Italian (PDF 11.9 MB)
- Khmer (PDF 11.9 MB)
- Korean (PDF 11.9 MB)
- Macedonian (PDF 11.9 MB)
- Maltese (PDF 8.6 MB)
- Nepali (PDF 8.5 MB)
- Polish (PDF 8.5 MB)
- Portuguese (PDF 8.5 MB)
- Punjabi (PDF 8.5 MB)
- Serbian (PDF 8.5 MB)
- Sinhalese (PDF 11.9 MB)
- Spanish (PDF 8.5 MB)
- Tamil (PDF 8.5 MB)
- Thai (PDF 8.5 MB)
- Turkish (PDF 8.5 MB)
- Urdu (PDF 8.6 MB)
- Vietnamese (PDF 8.5 MB)
We value the passion, wisdom and insight that consumers bring to healthcare services in NSW. Consumers are a critical source of information when planning, designing and innovating in healthcare.
Virtual care as a way to access healthcare has rapidly changed and there are many opportunities to be involved or to share your experiences.
If you would like to share your experiences, email ACI-VirtualCare@health.nsw.gov.au
Contact us
Email ACI-VirtualCare@health.nsw.gov.au or find out how to stay informed about virtual care.