Virtual care spotlight series

Local health services share their experiences delivering virtual care

Healthcare professionals have been using technology to deliver care to patients in NSW for decades. On this page, we spotlight good practice clinical care across NSW to share learnings and inspire others to adopt and integrate virtual care.

Spotlight on: Far West Local Health District

Spotlight on: Sydney Children's Hospitals Network

Find an initiative to meet your needs

What setting is the care delivered in?

How is the care delivered virtually?


  • Telephone

  • Videoconferencing

  • Store and forward

  • Remote patient monitoring

  • Website and apps
Remote patient monitoring for patients with heart failure

Patients with heart failure can live at home with support from a monitoring app.

South Eastern Sydney LHD
Diabetes Alliance Program Plus (DAP+)

This service is now using virtual care to enhance the experiences and health outcomes for patients with diabetes.

Hunter New England LHD
Virtual Preoperative Education and Prehabilitation Program

This service uses videoconferencing to deliver an exercise and diet regimen to patients scheduled for abdominal and thoracic surgery, before their operation.

Nepean Blue Mountains Local Health District
Virtual functional neurological disorder treatment group program

After attending a virtual group program, consumers reported that they had learnt to manage symptoms and improve their quality of life.

Illawarra Shoalhaven LHD and Southern NSW LHD
Virtual Clinical Care Centre

This service enables a secondary triage process that eases pressure on the ambulance service. While the person waits for the ambulance, clinicians use virtual care to assess and reassure the consumer.

NSW Ambulance
Virtually enhanced Community Care

The Virtually enhanced Community Care (VeCC) Service is a multidisciplinary service. It supports patients to manage their health conditions at home using digitally-enabled care that reduces their risk of hospitalisation and allows for early discharge.

Illawarra Shoalhaven LHD
Virtual Wound Service

Using a virtual wound consultancy model to provide access to wound care expertise either in person or virtually.

Western NSW LHD
In-home monitoring program for people with chronic conditions

This program addresses the increasing burden of chronic disease by remotely monitoring people in their own homes and building their capacity to self-manage.

Far West LHD
vCare

vCare is a designated virtual unit that provides specialty-level advice, critical care expertise, transport, logistics, and coordination support across the district.

Western NSW LHD
Virtual Allied Health Service

This service provides rural healthcare facilities with virtual access to allied health including dietetics, occupational therapy, speech pathology, physiotherapy and social work.

Western NSW LHD
Geriatric Medicine Outreach Service

This long running program provides virtual geriatric consults to people living in rural and remote areas, addressing the gap in the availability of specialist services in these areas.

Sydney LHD, Western NSW LHD and Far West LHD
Remote monitoring for COVID-19 positive patients

People with COVID-19 are monitored effectively using alternative methods to in-person care in the isolation of their own homes, or hotel quarantine.

Illawarra Shoalhaven LHD, Southern NSW LHD, Sydney LHD and St Vincent's Health Network
Justice Health and Forensic Mental Health Network Virtual Services

The Network provides wide-ranging virtual health services including primary care, mental health and population health to meet the complex healthcare needs of adult, adolescent and forensic patient cohorts.

Justice Health and Forensic Mental Health Network
Virtual Rural Generalist Service

The clinicians in this service provide rural and remote generalist medical coverage for hospitals and multipurpose services, including cover for local visiting medical officers.

Western NSW LHD
Alcohol and Drug Telehealth Service

This St Vincent's-based drug and alcohol service connects clinicians with clients located in Murrumbidgee LHD via videoconferencing.

St Vincent's Health Network and Murrumbidgee LHD
Royal North Shore Hospital Intensive Care Unit Patient and Family Videoconferencing Model

This service is a simple solution using existing technology to connect patients with their loved ones during an ICU stay.

Northern Sydney LHD
Aged Care Rapid Response Team

This outreach service offers virtual assessments and home visits to help older people remain at home or in their Residential Aged Care Facility.

Northern Sydney LHD
High Risk Foot Service

High Risk Foot Services (HRFSs) offer highly specialised multidisciplinary care for people with diabetes-related foot ulcers and infections. It offers a hybrid model of virtual and in-person care.

Western New South Wales LHD
Virtual Mental Health Emergency Care in NSW

Mental Health Emergency Care (MHEC) services provide mental health assessments and care to consumers in emergency departments across NSW. The use of videoconferencing helps to avoid unnecessary transport and trauma for consumers.

Hunter New England LHD and Western New South Wales LHD
Providing a multidisciplinary chronic pain service

Regional populations face barriers in accessing specialist pain services. This report outlines how virtual care supports access to multidisciplinary pain services for consumers in the Murrumbidgee Local Health District.

Nepean Blue Mountains LHD and Murrumbidgee LHD
Delivering antenatal booking appointments virtually

The Royal Hospital for Women offers pregnant women a virtual appointment for their first antenatal visit. Midwives use myVirtualCare to connect with women and their support person to improve timely access to antenatal services.

The Royal Hospital for Women and South Eastern Sydney LHD
Nepean Blue Mountains Family Metabolic Health Service

The Nepean Blue Mountains Family Metabolic Health Service supports individuals and families living within the Nepean Blue Mountains Local Health District to achieve better health outcomes when faced with the challenges of obesity.

Nepean Blue Mountains Local Health District
Virtual Clinical Pharmacy Service

The Virtual Clinical Pharmacy Service (VCPS) provides access to clinical pharmacy in rural and remote facilities and addresses medication safety issues.

Western NSW LHD
Virtual Multidisciplinary Feeding Clinic at The Children’s Hospital at Westmead

This service is using videoconferencing to provide care remotely to children across NSW who are experiencing feeding difficulties.

Sydney Children’s Hospitals Network
Western Sydney Diabetes

A case conference model using a multidisciplinary team enables patients to better manage complicated diabetes while supporting general practitioners to learn about new treatments.

Western Sydney Local Health District
Oral Health Services

Virtual care technology has increased access to acute and specialist dental care close to home for people in rural and regional NSW. It delivers a patient-centred approach that is effective, efficient and improves health outcomes.

Southern NSW LHD and Murrumbidgee LHD
Virtual care extends access to palliative care services

Using videoconference, telephone and store and forward, clinicians are supporting palliative care patients in their homes, residential care facilities and acute and subacute hospital settings.

Southern NSW LHD

Contact us

Back to top