Information for consumers

Learn about patient‑reported measures (PRMs) including what they are and how your information is used, and find supporting resources.

What are patient-reported measures?

PRMs are surveys that ask about:

your health and wellbeing
how you are feeling
how your condition affects your daily life
your experience of care.

PRMs are intended to be completed by you. They may also be completed by your carer or in consultation with a clinician if necessary.

There are two types of PRMs:

PREMs capture a person's perception of their experience with healthcare or services.

PROMs capture a person's perspectives on how illness or care impacts on their health and wellbeing.

How patient-reported measures help

PROMs can:

help your care team understand how you are really feeling
support better conversations during appointments
guide decisions about treatment or care
identify changes in your health over time
improve services for future patients.

Your responses are part of your health record. Clinicians involved in your care may review PROMs to support your treatment. De-identified information may also be used to help improve health services.

How to complete a survey

PRM surveys may be completed in several ways, including:

by SMS
by email
on a tablet provided or your own device while receiving care
on paper
with support from your clinician during an appointment
with support from a carer completing a survey on your behalf.

There are no right or wrong answers. What matters most is your honest response.

Resources

Understanding patient-reported measures

Play

The Understanding PRMs video is also available in:

Fact sheet: Patient-reported experience measures (PREMs)
We aim to deliver the best care possible, and your feedback can help us to improve our service. This information is for people who have been invited to participate in the PRMs program.

Fact sheet: Patient-reported outcome measures (PROMs)
This information is for people who have been invited to complete a brief survey about their health condition and overall wellbeing. This is known as a patient reported outcome measures (PROMs) survey.

Fact sheet: Is your wound bothering you? WOUND-Q© survey
A visual guide for people who are asked to complete a survey about their wound. The survey is called WOUND-Q©.

Fact sheet: Providing feedback on your care - Patient-reported measures
This information is for people who have been invited to participate in the PRMs program. They may be asked to complete one or more surveys about their health and experience of receiving care.

The Providing feedback on your care fact sheet is also available in:

Fact sheet: Paediatric Integrated Care Survey
Information for people who have been invited to complete a brief survey about their child’s healthcare.

Video: Patient reported measures
This video is produced by St Vincent’s Hospital Sydney and Healthily to explain PRMs to consumers.

Training

The PRMs Consumer Module has been designed to introduce you to PRMs. You will see how PRMs are designed to collect outcomes and experiences that matter to you.