History of the PRMs program

ACI PRMs program development and Integrated Care Strategy announced

The ACI was tasked with co-designing, testing, refining and implementing a statewide patient-reported measures proof of concept. More

Proof of concept sites commence collection of PRMs

Four local health districts (LHDs) self-selected to implement PRMs as early adopters. More

PRMs team commences capability development

The ACI PRMs team formally commenced the capability development required to support large scale change and adoption of PRMs across NSW.More

PRMs proof-of-concept nearing completion

The proof of concept saw rapid expansion and growth of PRMs across NSW for the routine and systematic collection of PRMs to drive service improvement, service delivery and improved outcomes for patients. More

Value-based healthcare vision articulated for NSW Health

Eight value-based healthcare initiatives identified for PRMs and scoped. More

PRMs Program formative evaluation

The ACI PRMs Program formative evaluation resulted in key recommendations for future scalability. More

Business case to support statewide roll-out of PRMs

The ACI PRMs team developed a business case to support world-leading processes, systems and person-centred care.

Proof of concept embedded as business as usual across sites

PRM data collection methods and technologies were embedded across NSW sites and services to routinely collect and use PROM and PREM data.

Workshops with key stakeholders to refine user requirements

Procurement process commenced to identify a preferred candidate to commence the initial build of the PRM platform ‘Health Outcomes and Patient Experience (HOPE)’.More

Recruitment of 32 PRM Program leads to support local change and adoption

Recruitment, onboarding and capability training completed for 32 full-time PRM leads across local health districts, specialty health networks and primary care to support the change and adoption activities. More

Implementing PROMs into clinical practice across NSW

Mixed methods evaluation of the first year and publication of the PRM Data Governance and Management Framework.

Statewide strategic program reset, including governance and e-enablement

Revised business case to articulate the needs of NSW Health in a PRM program and platform completed

Governance committees realigned to support broader system objectives. New PRM Platform build of HOPE commences.

Greater involvement and co-design opportunities for clinicians, consumers and managers in the PRM program

Change and adoption strategies expanded, including publication of the Guidelines for analysis of patient-reported outcome measures. More

Implementation of HOPE begins February 2021

A phased approach to rolling out HOPE commenced in Feb 2021, this commenced with launching the Minimum Viable Product (MVP) release. Through an iterative process, co-design with key stakeholders has since enabled the release of Phase 1 and Co-HOPE Phase. More

Aboriginal Health proof of concept sites commence collection of PRMs

Three local health districts (LHDs) commenced a proof-of-concept model implementing collection of PRMs, enabled by HOPE in the Aboriginal Health Aunty Jeans programs across their LHDs.

PRM Monitoring and Evaluation framework published

Monitoring and Evaluation framework published, detailing process and outcome evaluation of the PRM Program.

Business Case for Phase 2

A business case was developed for further HOPE enhancement, including EMR integration, development of new cohorts and surveys, and platform usability improvements.

Business case and implementation of Co-HOPE

Successful business case to improve outcomes and experiences for people with Long COVID, this work also supported Collaborative Commissioning programs across all LHDs and PHNs in response to the COVID-19 pandemic.More

Phase 2.1a begins: HOPE and eMR integration

Successful business case to commence Phase 2 integration across NSW LHDs from 21 February 2023 for endorsed cohorts.More

Aboriginal Health Data Sovereignty Framework

The ACI and KOWA Collaboration developed a Data Sovereignty Framework for use in the PRMs Program.

100,000 Patient Reported Measures collected on HOPE

The program celebrated the milestone of 100,000 Patient Reported Measures collected through the HOPE platform.

Phase 2.1b begins

Phase 2.1b expanded HOPE’s capability with four new clinical cohorts, onboarding functionality for Justice Health and Forensic Mental Health Network, a new statewide manager role within the Reporting Portal, seven additional surveys, and more than 50 enhancements and performance improvements.

New PRM videos for CALD consumers released

Videos explaining PRMs were released in six languages to support culturally and linguistically diverse consumers, families, and carers.

Phase 2 Process Evaluation begins

A Phase 2 process evaluation commenced, focusing on the technical integration of the HOPE platform with the EMR, building on findings from the initial evaluation.

PRMs Aboriginal Health Impact Statement revised

The Aboriginal Health Impact Statement (AHIS) was revised to strengthen alignment with NSW Health priorities and ensure PRMs continue to support culturally safe and person-centred care through ACI Strategy 2: Engaging – Partnering with agility.

200,000 Patient-Reported Measures collected on HOPE

The program celebrated the milestone of 200,000 PRMs collected through the HOPE platform.