History of the PRMs program

In 2014, the ACI was tasked with developing a solution (a proof of concept) that would enable NSW Health to capture timely feedback from patients about their healthcare experiences and outcomes. Ultimately, this would help to inform improvements across the health system.

The ACI has led the co-design, testing, refinement and implementation of a Patient Reported Measures (PRMs) Program across NSW Health.

The design of the PRMs Program is ongoing. At the centre of this is the ACI’s approach to using co-design to ensure all aspects of the program are designed, planned and implemented with consumers, clinicians and health managers.

Program timeline

The diagram below outlines the timeline and key milestones for developing the PRMs Program.

Patient Reported Measures Program development timeline

  • October 2014

    ACI PRMs program development and Integrated Care Strategy announced

    The ACI was tasked with co-designing, testing, refining and implementing a statewide patient-reported measures proof of concept. More

  • February 2015

    Proof of concept sites commence collection of PRMs

    Four local health districts (LHDs) self-selected to implement PRMs as early adopters. More

  • February 2016

    PRMs team commences capability development

    The ACI PRMs team formally commences the capability development required to support large scale change and adoption of PRMs across NSW.More

  • June 2017

    PRMs proof-of-concept nearing completion

    The proof of concept saw rapid expansion and growth of PRMs across NSW for the routine and systematic collection of PRMs to drive service improvement, service delivery and improved outcomes for patients. More

  • July 2017

    Value-based healthcare vision articulated for NSW Health, including 8 Value Based Health Care initiatives identified for PRMs

    8 initiatives for PRMs scoped. More

  • August 2017

    PRMs program formative evaluation

    The 2017 the ACI PRMs Program formative evaluation resulted in key recommendations for future scalability More

  • September 2017

    Business case to support statewide roll-out of PRMs

    The ACI PRMs team worked on formalising a business case to support world-leading processes, systems and person-centred care.

  • September 2018

    Proof of concept embedded as business as usual across sites

    Data collection methods and technologies were embedded as business as usual across sites and services in NSW to collect and use PROM and PREM data.

  • November 2018

    Workshops with key stakeholders to refine user requirements

    Procurement process to identify a preferred candidate to commence the initial build of the PRM platform ‘Health Outcomes and Patient Experience (HOPE)’. More

  • February 2019

    Recruitment of 32 PRM program leads to support local change and adoption

    Recruitment, onboarding and capability training for 32 full-time PRM leads across local health districts, specialty health networks and primary care to support the change and adoption activities. More

  • June 2019

    Implementing PROMs into clinical practice across NSW

    Mixed methods evaluation of the first year and publication of the PRM Data Governance and Management Framework.

  • October 2019

    Statewide strategic program reset, including governance and e-enablement

  • February 2020

    Revised business case to articulate the needs of NSW Health in a PRM program and platform completed

    Governance committees realigned to support broader system objectives. New PRM Platform build of HOPE commences.

  • May 2020

    Greater involvement and co-design opportunities for clinicians, consumers and managers in the PRM program

    Change and adoption strategies expand, including publication of the Guidelines for analysis of patient-reported outcome measures. More

  • February 2021

    Implementation of HOPE begins February 2021

    A phased approach to rolling out HOPE commenced in Feb 2021, this commenced with launching the Minimum Viable Product (MVP) release. Through an iterative process, co-design with key stakeholders has since enabled the release of Phase 1 and Co-HOPE Phase. More about HOPE

  • May 2021

    Aboriginal Health proof of concept sites commence collection of PRMs

    Three local health districts (LHDs) commenced a proof of concept model implementing collection of PRMs, enabled by HOPE in the Aboriginal Health Aunty Jeans programs across their LHDs.

  • August 2021

    PRM Monitoring and Evaluation framework published

    Monitoring and Evaluation framework published, detailing process and outcome evaluation of the PRM Program.

  • December 2021

    Business Case for Phase 2 and 3

    Business case for the continued development of HOPE. The business case includes scope for the integration of HOPE with eMR, and GP desktop.

Back to top