The Patient Reported Measures (PRMs) Program is a statewide initiative that uses patient feedback to improve care at every level of the health system. Learn more about the program’s history, strategy, governance, and alignment with the NSW Future Health Strategy.
What is the PRMs Program?
The NSW Health PRMs Program is a statewide initiative that uses patient feedback to improve care at every level of the health system, from individual consultations to system-wide planning.
The Program is built on co-design, bringing together consumers, clinicians, and health managers to ensure PRMs are meaningful, practical and impactful.
Watch the video below to learn:
- what the PRMs Program is
- who is involved
- how PRMs are used in clinical consultations
- why PRMs matter to patients and clinicians.
How PRMs work across the system
PRMs have been collected internationally for some time. They are typically used for research, input into clinical quality registries and quality improvement.
The NSW Health PRMs Program aims to take this approach further by using patient feedback at all levels of the healthcare system:
Individual
Improve quality of care by informing care planning and management
Service
Identify what’s working well and areas for improvement
System
Evaluate system outcomes and value
PRMs are reflected in the strategic objectives that are the cornerstone of the NSW Future Health Strategy. The Strategy is a 10-year plan to deliver a vision for a sustainable health system, delivering outcomes that matter most to patients and the community.
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