The Patient Reported Measures (PRMs) Program enables people to share their experiences and outcomes of care with patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs).
For Aboriginal people, delivering PROMs through a culturally safe yarning approach supports respectful conversation, partnership and shared decision-making that feels meaningful and appropriate.
When introducing the PRMs program and the Health Outcomes and Patient Experience (HOPE) platform, explain how PRMs and HOPE support the person and their care. Focus on what the program does and why it is valuable to them.
PRMs program
- The PRMs program supports person-centred care by giving people a voice in their healthcare.
- PRMs asks questions that invite people to share information about their health, wellbeing and experiences of care. You may call them surveys, measures or assessments – use the language that feels most comfortable for the person.
- People are invited to share information about their health, wellbeing and experiences of care using PREMs and PROMs.
- PROMs asks about how health conditions affect a person’s health and wellbeing. The person can focus on general quality of life or a specific condition, such as a chronic illness. Results are shared with the care team to support conversations about treatments, referrals and care planning.
- PREMs asks about a person’s experience of care and services. Responses are de-identified and used to improve services. Explaining this helps people feel comfortable to share honest feedback.
HOPE platform
- HOPE supports the digital collection and use of PRMs via mobile phone, tablet or computer, or a health professional transcribes it on behalf of the person.
- Participation is voluntary. People are asked to provide informed consent, including how their information will be used.
- Explain how information is kept secure and handled respectfully.
Other ways to learn
Clinicians can choose the approach that works best for the consumer to help explain PRMs, PROMs and PREMs.