Yarning may sound like a confusing term, but it simply means talking with consumers in a way that helps them feel comfortable, heard and respected. It draws on your strengths in building connection and trust.
The following tips can support you to continue strengthening positive relationships.
Begin the conversation with care
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Start with connection.
Use a warm, informal introduction and take time to build rapport before focusing on clinical content.
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Use storytelling.
Storytelling is a great way to build a relationship and trust. Share a little about yourself if it feels right. Remain authentic.
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Acknowledge place and community.
Show respect by recognising the local community, culture and Aboriginal heritage.
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Respect cultural protocols.
Be aware of, and follow, local customs and protocols.
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Let the person lead where they feel comfortable.
Adapt your style, allow the yarn to flow naturally and follow what the person feels comfortable sharing.
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Create a comfortable setting.
An informal environment may support a more open conversation.
Continue to build trust through yarning
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Use plain English and positive body language.
Be open, honest and respectful in how you communicate.
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Offer cultural support.
With the consumer's consent, ask whether they would like an Aboriginal Health Worker or family member to be present.
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Ask open-ended questions.
Allow time for the person to respond. Be patient, sit with silence and avoid rushing the conversation.
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Take a holistic view.
Aboriginal health includes physical, social, emotional and cultural wellbeing. Conversations may move across these interconnected aspects of life.
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Be flexible with time.
You may not cover everything planned. Allow conversations to continue where possible.