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After the consumer completes their patient-reported outcome measures (PROMs), acknowledge the results and offer to have a conversation. Make time to yarn about what the results mean for them.

Use a shared decision-making approach, such as ‘Finding your way’ to plan care together.

  • Be guided by the person. They may not be comfortable discussing all results, especially if they have other priorities. Discuss referral options when needed and use local referral pathways.
  • Each PROM in the HOPE platform includes a decision support guide. These help you understand PROM scores and suggest discussion points and actions.

Starting the conversation: example script

Thanks for completing your PROMs. Let’s go through your results together and yarn about what matters most to you. Is there anything that stands out? What’s important for you in your care?

Take your time. There’s no rush. I’m here to listen and understand your story so we can plan together in a way that feels right for you.

Yarning to support cultural safety: example script

Is there anyone you’d like to be part of this yarn, such as family, community or an Elder?

Are there any cultural or community needs you’d like us to consider?

Closing respectfully

When closing the conversation, summarise what you’ve heard and check whether the person wants to add anything.

Explain the next steps and what to expect, including follow-up appointments, referrals and when they may be invited to complete PROMs again. If appropriate and capacity allows, offer a follow-up phone call after the appointment.

Thanks for sharing your story and completing your PROMs. This is what I’ve heard today: [summarise key points from your conversation]. Is there anything else you’d like to add before we finish?

Your next appointment will be on [date]. We’ll also organise any referrals we’ve discussed. You can expect another PROM survey around [timeframe]. Let me know If you’d like to do it more or less often.

If anything comes up before then, we can book another appointment or I can give you a call. How does that sound?

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