Participating in the Patient Reported Measures (PRMs) Program allows people to share what matters most to them, helping to inform their care and support making health decisions together.
PRMs are questions that ask people to share information about their health, wellbeing and experiences of care. You may refer to them as surveys, measures or assessments – use the language that feels most comfortable for the person.
There are 2 types of PRMs:
- patient-reported outcome measures (PROMs) ask how health conditions affect a person’s health and wellbeing. People can focus on their overall quality of life or a specific condition, such as a chronic illness.
- patient- reported experience measures (PREMs) ask about a person’s experience of care and services. Responses are de-identified and used to improve services. Explaining this helps people feel comfortable to share honest feedback.
Health professionals can use these yarning-style scripts to support respectful, culturally safe conversations. Each script explains what the person can expect.
PRMs Program example script
Let’s have a yarn about something that might support your overall health and wellbeing. There’s a program called patient-reported measures or PRMs. It helps make sure what matters to you is part of your care and supports shared decision-making. Would you like to hear more?
We ask a few questions about how you’re going and about your experience of care, your health and wellbeing, and about the care you’ve had. It’s not a test. There are no right or wrong answers. You can share as much or as little as you like.
Your answers help your healthcare team understand you better. This allows us to plan care together in a way that suits you.
PROMs example script
These questions help us understand how your health and treatment affect your day-to-day life, like sleep, mood or things you enjoy doing. This helps us focus on what matters most to you.
Once you finish the questions, I’ll read your answers and we can have a yarn about anything that stood out for you.
PREMs example script
These questions ask about your experience with the health service, such as how supported you felt. Your answers don’t show your name. This means no one will know which responses are yours, and they won’t impact your care.