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NEW: Volunteer Dementia and Delirium Care
Implementation and training resource

Southern NSW Local Health DistrictVolunteer dementia and delirium careCare of Confused Hospitalised Older Persons

The Agency for Clinical Innovation Aged Health Network has released a web site version of the Volunteer Dementia and Delirium Care Implementation and Training resource.

The purpose of the resource is to facilitate the establishment and implementation of a dementia and delirium care hospital volunteer program. The aim of the program is to provide emotional support and practical assistance to vulnerable patients with dementia and delirium or those patients with identified risk factors for delirium and reduce their risk of adverse outcomes.

Click here to access background and information about the resource or view the video introduction below.

Contents of the Volunteer Dementia and Delirium Care Implementation and Training Resource web resource:

  • A Hospital volunteer program implementation guide
  • Forms and templates to assist with implementation
  • Staff and Volunteer Procedures and Resources for individual service adaptation
  • Forms and templates for procedural components of the program
  • A Facilitator Training Manual with resources required for running an eight session group volunteer training program
  • Handouts and PowerPoint presentations
  • Dementia and Delirium Care Volunteer Training DVD. The seven chapters in the DVD are aligned with the group training sessions
  • Dementia and Delirium Care Volunteer DVD Training Handbook with additional volunteer reading.


These resources are copyrighted to the Agency for Clinical Innovation. The word documents are designed to be adapted for individual service use. However health services wishing to significantly change or alter the training resource are required to complete an ACI request for copyright form and forward to specifying what is requested to be altered.

For further information about the resource or for guidance with implementation, contact Cath Bateman (


The Dementia and Delirium Care with Volunteers Implementation and training resource has built on the work and project implementation resources developed by Cath Bateman Dementia Delirium Clinical Nurse Consultant in Southern NSW Local Health District. This work involved the establishment, implementation and research evaluation of a dementia delirium hospital volunteer program implemented in Bega NSW in 2009. This original program at Bega was set up in partnership with Barbara Williams from Alzheimers Australia NSW

The research outcomes of this work can be accessed at

Cath Bateman has been responsible for development of the implementation and training resource. The ACI Aged Health Network has overseen the resource development which included advice and input from the ACI consultative committee and Bega Valley Advisory Group.

The following members of the ACI consultative committee are acknowledged for their consultation and contribution to the development of the resource.

Glen Pang: ACI Aged Health Network Manager

Cathy Ellis: Acting Associate Director, Priority Programs Unit, NSW Ministry of Health

Salle-Ann Ehms: Aged Care Volunteer Coordinator, ReViVe Program. Prince of Wales Hospital. Sydney

Jamie Gills: Dementia Delirium Clinical Nurse Consultant. NSW Central Coast Local Health District

Anne Moehead: Nurse Practitioner, Psychogeriatrics. Northern NSW Local Health District

The following members of the Bega Valley advisory group are acknowledged for their contribution to the scripting and production of the Volunteer Dementia and Delirium Care Training DVD and facilitator training manual resource.

Chris Cheung: Physiotherapist – Bega Valley Health service

Beth Claydon: Hospital Volunteer

Megan Collins: Occupational Therapist – Bega Valley health Service

Helen Hallett: Hospital Volunteer

Sharon Hoye: ACAT Clinician – Bega Valley Health Service

Megan Kurtz: Allied Health Educator – Southern NSWLHD

Pauline Mendes: Speech Pathologist – Bega Valley Health Service

Bridget Thompson: Dietitian – Bega Valley Health Service

Barbra Williams: Regional Manager. Alzheimer’s Australia NSW

The Volunteer Dementia and Delirium Care training DVD was filmed and produced by Gooseboy Productions. Copies of the Training DVD can be purchased through Gooseboy Productions:
Brent or Ginny on 02 64942133