Patient-reported measures

Empowering patients. Improving care.

The Patient Reported Measures (PRMs) Program gives patients across NSW the opportunity to share direct, timely feedback about their health-related experiences and outcomes, at the point of care. This feedback helps clinicians and health services deliver care that aligns with what matters most to patients.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of deceased persons.

Introducing patient-reported measures

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Information for health professionals

Find information, resources and training to support health professionals to understand and use patient reported measures (PRMs) in practice.

Information for consumers

Learn about patient‑reported measures (PRMs), including what they are, how patient information is used, and available supporting resources.

Why patient feedback matters

Healthcare is evolving to focus on quality of life and whole-person care. PRMs are collected through patient surveys and provide insights into patients’ needs, expectations and experiences.

This feedback is used to:

improve clinical practice and patient outcomes
identify areas of excellence
drive system-wide improvement across NSW Health.

By embedding PRMs at every level, from individual care to system-wide strategy, NSW Health is delivering Better Value Healthcare that is sustainable and person-centred.