Emergency call systems

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Clinical rationale

An emergency call system provides a person with a system where they can call for assistance at any time, helping to alleviate any anxiety when alone and encouraging independence.

Some people prefer to use a mobile phone for this purpose although there will be situations when a mobile phone cannot be used.

With the development of smart technology, a person is now able to better access technology through voice access to alert family, carers, friends, or emergency services in an emergency even if their device is not within close proximity. Smart devices such as watches can also include accelerometers that are able to detect a person falling and alert family, carers, friends and/or emergency services.


  • There are monitored and non-monitored types.
  • The transmitter can often be adapted to suit the individual needs of a person, depending on their level of injury. For example, at least one company can provide sip and/or puff and large switch adaptions.
  • If the transmitter requires individual specifications, it is suggested that an occupational therapist liaise with the manufacturer and an organisation, such as Technical Aid to the Disabled, or a specialised technology company, such as Technical Solutions.
  • People in rural areas may require additional customisation to offer longer range or consider the use of satellite phones or personal locator beacons.

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Clinical guidelines and information

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