Initiate early contact with consumers and plan for handover from referrers.
People are more vulnerable to further suicide attempts in the period following a suicidal crisis. Providing timely access to effective aftercare can reduce the risk of further attempts and death.1
Rapid initiation of care is key to effective aftercare services.1,2
Facilitate a warm handover, involving the consumer, their supports, the referrer and aftercare provider. This provides a smooth transition to aftercare and empowers the person to have an active voice in their care.
Timeframes for contact
Engage with consumers within two business days of receiving the referral. Ideally, a peer worker will initiate first contact.2
Where possible, make contact within one business day or while the person is still in hospital, as needed.
If unable to respond within two business days, tell the referrer so alternate care can be arranged, or current supports maintained, until your service has capacity to initiate care.
First appointment
During initial contact, ask the person how they wish to receive care; for example, via telephone, video conference or in person as part of a home, community or hospital-based visit.
Evidence shows that in-person contact is likely to improve engagement.2 This is best for initial engagement, while considering the person's needs and preferences.
References
- Suicide Aftercare Services: An Evidence Check Rapid Review Brokered by The Sax Institute for The Commonwealth Department of Health and Aged Care. Sydney (AU): Sax Institute; 2023 [cited 25 Sept 2024].
- Lived Experience of Suicide Service Guidelines: Aftercare. Sydney (AU): Roses in the Ocean; 2024 [cited 25 Sept 2024].