Local redesign leaders in your district

melanie.perry@health.nsw.gov.au

Elizabeth (Betty) is the Royal North Shore Hospital Service Improvement Manager and works with clinical, administrative and executive staff from across the service to put evidence-based care into practice. After completing the Australasian College of Health Service Management Internship in 2013, Betty developed expertise in quality improvement, project management and implementation working at Sydney LHD and with a range of metro and rural facilities to enhance their services as Implementation Manager at the Agency for Clinical Innovation. Betty has experience in developing and executing state-wide, district and facility level improvement and implementation strategies. Betty is an accredited Accelerated Implementation Methodology (AIM) trainer.

I can assist you with:

• Coaching for change projects
• Redesign capability
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Networking and shared learning

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Chelsea.Edwards1@health.nsw.gov.au

I oversee our project management office and support the successful implementation of projects under our strategic plan. I assist with coaching and mentoring change agents and teams, and facilitate the building of great relationships with sponsors. I hold a Graduate Certificate in Management, have a background in co-design and consumer engagement and have the skills required to manage change within our district.

I can assist you with:

• coaching for change projects
• change management strategies
• project management
• stakeholder management
• consumer engagement
• networking and shared learning

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nicole.manning@health.nsw.gov.au

My background is in emergency nursing, with postgraduate qualifications in Emergency Nursing, Clinical Redesign and Coaching Psychology. I am also an accredited AMI practitioner with extensive experience supporting transformational change and complex projects. My role focuses on coaching and mentoring project managers and teams, helping translate challenges into clear strategies, practical solutions and robust project approaches. I bring a strong focus on stakeholder engagement, change, redesign and building capability to support sustainable outcomes.

I can assist you with:

• Project coaching and mentoring
• Transformational change and change management
• Clinical and service redesign
• Discovery and problem definition
• Project strategy, direction and planning
• Stakeholder engagement and management
• Solution design and development
• Project documentation and governance
• Building project and change capability

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Laura.Giblin@health.nsw.gov.au

My background is in Paediatric Occupational Therapy and I have worked clinically in NSW and The United Kingdom. I have previously worked in change management and social policy implementation roles, clinical practice guideline development and operational management positions. This experience helps me coach and support redesign teams as they navigate change. I am an accredited Accelerating Implementation Methodology (AIM) practitioner and hold a Graduate Certificate in Clinical Redesign. I enjoy supporting others to implement change.

I can assist you with:

• Coaching for change projects
• Change management strategies
• Project management
• Stakeholder engagement and management
• Solutions design
• Program evaluation

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craig.shields@health.nsw.gov.au

Having worked in a variety of roles in rural NSW, I understand the challenges and complexities in providing health care, particularly to rural communities.

I initially trained as a Radiographer and worked in both metropolitan and rural settings.  I recently returned to the LHD as the Service Improvement Manager, following a role with HETI as the Program Manager for the NSW Rural Generalist Medical Training Program. I have a special interest in Epidemiology having recently completed a Master of Public Health.

I can assist you with:

• State-wide Project and Program Management
• Change Management
• Senior Operational Management
• Rural Clinical practice
• General Practice and Primary care
• Data analysis

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nada.mirkovic@health.nsw.gov.au

Working within the executive unit at Hornsby Ku-ring-gai Hospital, I manage the strategic prioritisation of redesign and innovation projects to support sustained service improvement.

Assisting with coaching, mentoring and capacity building for the full suite of project management and change management needs, for both large scale and rapid change ideas.

I am an Associate Fellow of the Australasian College of Health Services Managers, Certified Health Executive, and carry a Masters in Health Services Management. My research expertise is in the fields of Implementation Science and Integrated Care.

I can assist you with:

• Change management strategies and coaching
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Evaluation
• Redesign capability
• Health services research

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tracey.cambourn@health.nsw.gov.au

Working with the NSW Health Pathology Program Services team, I provide support to statewide transformational projects and governance structures. I support a portfolio of project teams and project managers with redesign, project and change management advice and coaching. I also fulfil the role as project or change manager for some projects. I am an accredited AIM practitioner and hold a Graduate Certificate in Clinical Redesign.

I can assist you with:

• project management
• stakeholder engagement
• sponsor engagement
• coaching for project and change
• change management strategies
• solutions design and testing

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loretta.andersen@health.nsw.gov.au

Working within the Sydney Local Health District Performance unit, I manage prioritisation of redesign projects and assist with coaching and mentoring change agents and teams. My role supports strategic priorities and influencing the direction for transformational change. Specialising in project management, change management and service improvement science, I utilise Redesign Methodology for both large scale and rapid change.

I can assist you with:

• Coaching for change projects
• Redesign capability
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Networking and shared learning

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Lisa.Coombs@health.nsw.gov.au

I am the Clinical Quality, Redesign and Innovation Manager at Mid North Coast Local Health District with more than 30 years of healthcare experience. With a background in critical care nursing and extensive experience in quality improvement, clinical governance and redesign, I am passionate about building capability for sustainable change and supporting teams to deliver safer, more effective and patient-centred care.

I can assist you with:

• Coaching for change projects
• Redesign capability
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Networking and shared learning

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lauren.shields@health.nsw.gov.au

I support healthcare teams in designing, implementing, and sustaining improvements that align with organisational priorities and enhance patient experiences. Leveraging expertise in social work, mental health, organisational improvement, and disaster recovery, I work collaboratively with stakeholders to lead redesign projects, facilitate change, and strengthen implementation outcomes. My approach combines relationship-building, systems thinking, and evidence-based improvement methodologies to deliver meaningful and lasting change.

I can assist you with:

• Clinical redesign methodology
• Service transformation initiatives
• Change and implementation planning
• Stakeholder and executive engagement
• Facilitation and workshop delivery
• Process review and optimisation
• Workforce engagement strategies
• Evaluation and sustainability planning

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emma.dickins@health.nsw.gov.au

I support strategic and operational initiatives to bring about new ways of organising people, processes and resources throughout the entire Sydney Children’s Hospitals Network. I also coach teams across the network who are undertaking the Centre for Healthcare Redesign Graduate Certificate program. I hold a Master of Public Health and a Graduate Certificate in Clinical Redesign, and have a strong background in developing integrated and virtual models of care.

I can assist you with:

• Coaching for change projects
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Program evaluation

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amelia.starkey@svha.org.au

As an Improvement Lead at St Vincent’s Hospital, I work primarily alongside Mental Health, Homeless Health and Drug Health teams to support improvement and implementation projects across unit, service and executive levels. My role includes project coaching, practical methodology support and building improvement capability through delivering workshops and coaching programs. I’m a speech pathologist by background, with experience in clinical research and practice change. I am an accredited AIM practitioner and hold a Master’s in Health Leadership and Management and Graduate Certificate in Clinical Redesign.

I can assist you with:

• Applying improvement and implementation methods and tools
• Project management for improvement and change projects
• Supporting change and engaging people through the change process
• Stakeholder management
• Building your confidence and capability in improvement and leadership through coaching
• Redesign capability

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jess.drysdale@svha.org.au

As the Director of Patient Safety, Quality and Improvement at St Vincent's Hospital Network Sydney, I work across all clinical, operational and corporate areas of the organisation. With more than 15 years of experience in healthcare, I have a background in both physiotherapy and occupational therapy prior to transitioning into health management and system improvement.

I am an accredited AIM practitioner and hold a Masters in Health Policy and Health Administration, with previous experience across redesign, operations and management.

I can assist you with:

• Applying improvement and implementation methods and tools
• Project management for improvement and change projects
• Supporting change and engaging people through the change process
• Stakeholder management, including executive sponsorship
• Building your confidence and capability in improvement and leadership through coaching
• Redesign capability

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Kathryn.Reilly@health.nsw.gov.au

I sit within the HNE Research and Innovation Directorate and has a background as a Dietitian and a PhD in Behavioural Science.

I am passionate about increasing the capacity and capability of health service staff to conduct and engage in research and innovation, that produces efficiencies in service delivery and better outcomes for the community.

I can assist you with:

• Change management strategies
• Implementation science methodology
• QI methodology
• Project management
• Evaluation
• Consumer engagement

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karen.phillips2@health.nsw.gov.au

I am passionate about optimising healthcare processes to enhance patient care. To drive transformative change, I leverage my extensive experience in project and change management along with my strong foundation in service improvement science and redesign methodology. I am committed to improving quality and safety and collaborate with teams to ensure positive outcomes for staff and patients alike. I am an accredited Accelerating Implementation Methodology (AIM) practitioner and hold a Graduate Certificate in Clinical Redesign.

I can assist you with:

• Coaching for change projects
• Redesign capability
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Networking and shared learning

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hayley.manyu@health.nsw.gov.au

I am part of the Innovation and Redesign team at Western Sydney Local Health District. I’m passionate about creating better experiences for patients, carers, and staff across WSLHD.

With over 15 years of experience in project management, clinical redesign, and change management, I support the organisation’s strategic priorities by driving sustainable change through project delivery. I also help build capacity and capability by coaching and mentoring others. I am an accredited Accelerating Implementation Methodology (AIM) practitioner, I hold a Diploma in Project Management and a Graduate Certificate in Clinical Redesign.

I can assist you with:

• Coaching for change projects
• Redesign capability
• Change management strategies
• Project management
• Stakeholder management
• Solutions design and testing
• Consumer engagement
• Networking and shared learning

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