The following table provides contact details for the six NSW endovascular clot retrieval (ECR) services. All districts and networks should follow their established referral pathways, including referral to interstate services where appropriate.
ECR service | Hours of operation | Contact number |
|---|---|---|
Prince of Wales | 24/7 | 1800 4 STROKE (1800 478 7653) |
Liverpool | 24/7 | 1800 4 STROKE (1800 478 7653) |
Royal Prince Alfred | 24/7 | 1300 ECRNOW (1300 327 669) |
John Hunter | 24/7 | 1300 JHH ECR (1300 544 327) |
Royal North Shore | 24/7 | 1300 251 284 |
Westmead | In-hours only* | 1300 251 284 |
* Districts and networks that refer to Westmead in hours should contact any 24/7 service for after-hours services.
For John Hunter Hospital ECR service
Clinicians within Hunter New England, Central Coast and Mid North Coast local health districts seeking assistance or referring into the service at John Hunter Hospital should follow the pathway of contacting the 24/7 acute stroke service neurologist. The on-call acute stroke service neurologist will triage the patient, if deemed appropriate, to the John Hunter Hospital Interventional Neurology Service.
For Sydney metropolitan ECR services
Clinicians seeking assistance or referring into one of the metropolitan Sydney services should note the following:
- If district or network clinicians referring into one of the metropolitan Sydney services experience any difficulties or delays in transferring a patient deemed clinically appropriate for ECR procedures, this should be escalated to the relevant ECR facility executive coordinator.
- The ECR facility Executive Coordinators are outlined in the table below.
| Sydney metropolitan ECR service | Contact number |
|---|---|
| Prince of Wales | 0478 172 278 or 0402 891 838 |
| Royal Prince Alfred | 0438 206 911 or 0403 337 442 |
| Royal North Shore | 0412 582 256 |
| Liverpool | 0452 626 953 |
| Westmead | 0417 251 506 |
Note: Stroke patients not suitable for ECR should follow existing patient retrieval pathways as per PD2018_11 Adult Critical and Specialist Care Inter-Hospital Transfer
Clinicians experiencing any difficulties or delays in contacting NSW Ambulance should follow their local escalation pathways.
ECR referral pathways for districts and networks
ECR site | In-hours referrals | After-hours referrals |
|---|---|---|
Prince of Wales | Illawarra Shoalhaven | Illawarra Shoalhaven |
Liverpool | South Western Sydney | South Western Sydney |
Royal Prince Alfred | Sydney | Sydney |
Royal North Shore | Northern Sydney | Northern Sydney |
| Westmead Call - 1300 251 284 | Western Sydney | No after-hours service currently provided |
| John Hunter Hospital Call - 1300 544 327 |
Central Coast Hunter New England Mid North Coast |
Central Coast Hunter New England Mid North Coast |
| Gold Coast | Northern NSW | Northern NSW |
| ACT |
Murrumbidgee Southern NSW |
Murrumbidgee Southern NSW |
| Victoria | Murrumbidgee | Murrumbidgee |
Note: The pathways identify the initial point of contact, other services may then be contacted to support local decision making and timely access to treatment.