2017 Patient Experience Symposium

The Patient Experience Symposium brought people together to improve the experiences of care for people from NSW. The Symposium provided the opportunity for people to come together to network, learn and share their ideas, work and projects with each other, thereby building our knowledge of this evolving aspect of patient care.

The Symposium is a joint event by the Agency for Clinical Innovation, Clinical Excellence Commission, Health Education and Training institute, Bureau of Health Information, Cancer Institute NSW, eHealth, Mental Health Branch and Health and Social Policy Branch at the Ministry of Health and Health Consumers NSW.

First plenary session - Day 1

  • Welcome to Country
  • Official Symposium Opening - Carrie Marr, Chief Executive, Clinical Excellence Commission and Chris Shipway, Acting Chief Executive, Agency for Clinical Innovation
  • Symposium Launch - Elizabeth Koff, Secretary, NSW Health
  • Every Patient has a Story: Connecting people and purpose for patient experience excellence - Jason A. Wolf, President, The Beryl Institute, USA

Second plenary session - Day 1

  • Measuring what Matters: Consumer Involvement - Jacob Lippa, International Consortium for Health Outcomes Measurement
  • Real Talk: Consumers and Clinicians – An easy partnership? Clinical Excellence Commission
  • Closing Comments - Agency for Clinical Innovation, Clinical Excellence Commission

Third plenary session - Day 2

  • Welcome Day Two - Alison Star, Clinical Excellence Commission
  • Symposium Day Two Launch - Associate Professor Brian McCaughan AM, ACI / CEC Board Chair
  • Looking Beyond Everyday Conversation: Bringing culture and diversity together - Jason A. Wolf, President, The Beryl Institute, USA
  • Didgeridoo Performance - Russell Dawson Koori People of NSW East Coast

Fourth plenary session - Day 2

  • Our Journey: How digital health communities helped us through one of the hardest times of our lives - Tim Blake, Engaged Patient and Carer, and Managing Director of Semantic Consulting
  • Health Consumers Communicating and Connecting: Stories from health consumers, carers and families - Anthony Brown, Serena Joyner, and Julia Brockhausen, Health Consumers NSW
  • Closing Comments - Clinical Excellence Commission, Agency for Clinical Innovation
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