Your paediatric rehabilitation virtual care appointment

Advice to help connect you with your healthcare providers using everyday devices.

Things you will need

A computer or laptop with a web-camera, speakers and microphone (these are often built-in). If you do not have a computer or laptop, you may be able to use a tablet or smartphone. Make sure your device is fully charged.
A stable internet connection

A web browser (e.g. Google Chrome or Safari). One may be recommended by your rehabilitation team.
The appointment details, time, day, etc.
Instructions provided by your rehab team, including any links
A list of questions or things you’d like to talk about
Something to take notes on

Make sure the room is quiet, private and well lit. Turn the television and radio off.
If the room has a window, try to sit so the natural light is in front of you, not behind you.

Check that you and your child are visible on the camera. Think about where to place the camera or device so your team can see your child move and play (you can test this out before the appointment).
Place anything you need within easy reach.

When you’ve joined the appointment, tell the team your child’s full name and birth date and who else is with you.
Provide your best phone number in case the connection stops working.

If you get cut off and cannot re-join, don’t panic, wait for a phone call from the team.

Setting up your device’s camera can take time. Try not to leave this to the last minute.
Testing the virtual care program on your device prior to your appointment can make everything run smoother on the day.
If you wish to do a ‘test call’ prior to your appointment, contact your rehabilitation team to arrange it.
If you are using a tablet or smart phone and don’t have a stand or phone holder, you can use a stack of books to position the device.
There are more resources available on the Virtual care resources for clinicians and patients page

Have some of your child’s preferred toys or activities close by
For babies, have a plain coloured mat or blanket for your baby to lie on
Make sure your child is dressed in comfortable clothing, so the team can see their arms and legs.

Wear comfortable clothing (e.g. a t-shirt and shorts)
Check that you and your parent or carer are visible on the camera. Think about where you place your device so that you can have discussions with your team and your team can see you move.
Your parent or carer may be present for all or some of your appointment. You and your team can decide together.
Talk to your team about what information can be private and what needs to be discussed with your parent or carer.

Adapted from resources by the NSW Paediatric Rehabilitation Services.