This information supports local health districts, specialty networks and implementation teams to plan, establish and operationalise a diabetes clinician advice line.
It aims to support safe, consistent and sustainable implementation. It focuses on service development and operation rather than clinical advice. It is intended for service leads, project managers, clinical governance leads and operational teams responsible for designing and embedding these services within their local context.
The guidance:
- defines what a diabetes clinician advice line is and is not
- outlines implementation principles that support local delivery while maintaining statewide consistency
- describes the core workflow components for safe and effective delivery
- supports local health districts and specialty networks to assess local readiness, identify gaps and plan for implementation.
This information is not intended for consumers seeking clinical advice and does not replace local clinical protocols, referral pathways or governance requirements.
Junior medical officers accessing the advice line from an inpatient setting should be made aware of the Thinksulin clinical decision support app.
Use the local readiness checklist (DOCX 106.7 KB) to assess local readiness, identify gaps and plan for implementation.
What is a clinician advice line?
How you can establish an advice line to support diabetes clinicians in your local context.
Design principles for local implementation
Principles for planning and implementation, responding to local context, workforce and capacity.
Workflow
The 4 stages that support safe and consistent delivery of clinical advice.