Skip to main content Skip to main navigation
Clinician Connect

How to deliver successful virtual care services

30 Aug 2021 Reading time approximately


New to virtual care or brushing up on your skills? Training, demonstrations, drop-in sessions and resources are available to help you incorporate virtual care into your health service.

Virtual care uses technology to safely connect health professionals with patients to deliver care when and where it is needed.

There are many ways to learn about delivering virtual care successfully.

Introducing virtual care: Benefits and the different ways it can be delivered.

Master NSW Health’s videoconferencing platform

myVirtualCare is a videoconferencing platform used for clinical care. It is custom-built to mimic the physical workflow of a clinical consultation. It provides a secure, convenient and high-quality virtual experience.

Drop into a demo session

NSW Health employees can attend myVirtualCare Demo and Drop-in Sessions any weekday in September. The sessions include:

  • a 15-minute platform demonstration, followed by
  • 45-minutes to ask questions.

Find one that suits you on the Agency for Clinical Innovation website.

Attend training

One-hour training sessions are available to NSW Health staff. The sessions will help you become a confident myVirtualCare user.

Two online modules are available, covering user (basic) and coordinator (advanced) training.

Enrol on My Health Learning by searching for ‘myVirtualCare’. For Pexip videoconferencing platform training, search 'Pexip'.

Access Virtual Care Central

Virtual Care Central (VCC) is the go to place for staff looking for information, resources and news. VCC provides:

  • news and events
  • patient and clinical resources
  • key contact details
  • connections and support to integrate virtual care into your clinical practice.

NSW Health staff can visit Virtual Care Central.

If you are not a NSW Health staff member, request access by emailing:
ACI-VirtualCare@health.nsw.gov.au

Get involved and share knowledge about virtual care

Learn more about virtual care

The ACI works in partnership with local health districts, specialty health networks, pillar and partner agencies, and the NSW Ministry of Health to support the ongoing adoption and implementation of innovative virtual care services across NSW.

Back to top