Use of myVirtualCare continues to grow and enhance care experiences
myVirtualCare (myVC) is a custom-built, web-based videoconferencing platform that helps patients, healthcare providers and carers to access and manage healthcare. First introduced in November 2019 and scaled up to support the NSW COVID-19 response, myVirtualCare was released for use across NSW in September 2020.
In 2023, myVC continued to grow, with 1,030 services using the platform for more than 465,000 virtual consultations throughout the year.
More than 17,000 consumers provided feedback on their experience using the platform between April 2022 and June 2023. Survey results were positive, including:
- 96% of consumers said virtual care was good or very good
- 89% of consumers said virtual care was better or the same as in-person care.
The full report is available to NSW Health staff on Virtual Care Central.
New palliative care consumer video resources
A series of videos and animations to inform palliative care consumers about the value of virtual care have been published. Read more about this in our feature story.