Attending your palliative care appointment using virtual care
The consumer resource, Attending your Palliative Care Appointment Using Virtual Care has been updated and is now available in the top 10 languages spoken in NSW. These are available via the End-of-Life Palliative Care Network website and Virtual Care Central (SharePoint login required).
Spotlight on virtual care: Virtual care extends access to palliative care services
Previously our patients would wait up to a month for limited specialist appointments,” said a palliative care clinical nurse specialist based in the Eurobodalla Shire. “With the use of myVirtualCare we can be linked with patients within 24 hours, or as required on a regular basis."
The newest Spotlight on Virtual Care showcases how the Southern NSW Local Health District Palliative Care Team uses virtual care to support their patients to access care close to home when they need it.
Jointly developed by ACI’s End of Life and Palliative Care Network and Virtual Care (Palliative Care) team, this resource is available from the End of Life and Palliative Care Network web page. It forms part of the palliative care local initiative series, in addition to Virtual Care Spotlight series, to showcase high-quality palliative care using virtual care.
Virtual
Nurse led
MDT input, care planning, symptom management and support to death
After hours support
New training to enhance virtual care communication skills
Based on the competencies identified in the NSW Health Virtual Care Education Framework 2022 – 2026, the Health Education and Training Institute has developed two new virtual care microlearning modules in partnership with the ACI, Clinical Excellence Commission, local health districts and consumer representatives. These modules provide best practice examples and practical strategies in communicating and initiating virtual care.
Introducing virtual care in consumer conversations (Course code: 487521515) includes two short videos that simulate how to have positive conversations with consumers and their carers about virtual care – covering how it is used and consumer choices and options.
Establish a confident telepresence in a virtual care environment (Course code: 487522974) can help initiate an engaging, effective and safe virtual care session. This module explores strategies to increase the sense of having a physical presence in a virtual care session, and interacting like you are sharing the room with a consumer.
Go to My Health Learning to explore the two modules.
Virtual Care Exchange Forum
The Virtual Care Exchange Forum is a community of practice where participants can demonstrate innovation in healthcare. It is facilitated by experts and clinical champions who openly share their insights and experiences (successes and failures) when integrating technology into clinical care.
The Virtual Care Exchange Forum is held on the third Thursday of every month (February to November). Join the Virtual Care Network to receive updates on the 2023 schedule and invitations to the forum. If you missed the event, recordings of past forums are available to NSW Health staff on Virtual Care Central.
If you are interested in sharing how virtual care supports you and your consumers to access healthcare close to home, speak to your local Virtual Care Manager or get in touch with the ACI Virtual Care Team.