The statewide resources listed below support the safe and effective use of virtual care. Local resources may be located on your district intranet or website.
Key contacts
Your first point of contact is your virtual care manager or lead. Each local health district and specialty health network has a dedicated virtual care manager or lead who is responsible for delivering the local strategy.
The ACI Virtual Care Team is also available to provide support and guidance.
A central hub for NSW Health clinicians. Information, key contacts, resources and news relating to virtual care.
Source: Virtual Care Central
Access information and resources to support implementation of the NSW Virtual Care Strategy.
Source: NSW Health
Patient experiences of virtual care
Survey results reflecting the experiences patients who had at least one virtual care appointment with a public hospital outpatient clinic.
Source: Bureau of Health Information
Read the Embedding Virtual Care in Safety and Quality Frameworks to ensure consumer safety and clinical quality.
Source: Clinical Excellence Commission
eHealth NSW's virtual care solutions
Find out about eHealth NSW's virtual care projects.
Source: eHealth NSW
NSW Incident Management System (ims+)
The state-wide incident management system is used to report and manage all identified clinical incidents, near misses and complaints.
Source: Clinical Excellence Commission
NSW Health Privacy and Security Framework (PSAF)
A custom risk assessment tool to ensure technology solutions are compliant with all legal and regulatory frameworks under which NSW Health operate.
Source: eHealth NSW
NSW Health Activity Based Management Hub
Access resources to support activity based management.
Source: NSW Health
Videoconferencing platforms guideline
Videoconferencing platforms supported for use across NSW Health.
Source: eHealth NSW
Recommended system requirements
One-page printable brochure on Pexip system requirements.
Source: Agency for Clinical Innovation
User guide for consumers and carers
Three-page printable user guide on connecting to a video call with Pexip.
Source: Agency for Clinical Innovation
Delivering virtual group sessions
Guide for clinicians using Pexip to deliver group sessions.
Source: Virtual Care Central
Using a CISCO device with Pexip
Slide deck explaining host controls in Pexip.
Source: Virtual Care Central
myVirtualCare online user guide
Comprehensive guide to the myVirtualCare platform.
Source: Agency for Clinical Innovation
Downloadable user guides for patients and carers
Guides in multiple community languages.
Source: Agency for Clinical Innovation
Quick reference guides for using Teams on desktop and mobile.
Source: eHealth Unified Communications Services
Critical care cameras provide immediate, round-the-clock access to specialist advice to assist local clinicians. Videos, posters and user guides.
Source: Virtual Care Central
Preparing for a virtual consultation
Four-page printable brochure for consumers explaining what virtual care is and how you can connect with everyday devices.
Source: Agency for Clinical Innovation
Consumer troubleshooting guide for myVirtualCare and Pexip
Four-page printable brochure for consumers to hel troubleshoot technical issues.
Source: Agency for Clinical Innovation
Bi-fold brochure for consumers, carers and families about virtual care.
Source: Virtual Care Central
How NSW Health is required to protect your health information. Available in multiple community languages.
Source: NSW Health
myVirtualCare for consumers video
A five-minute video for consumers explaining how to use myVirtualCare.
Source: Agency for Clinical Innovation
NSW Virtual Care Strategy 2021-2026
Strategy to further integrate virtual care as a safe, effective, accessible option for service delivery in NSW.
Source: NSW Health
Virtual care implementation checklist
Designed to help guide your approach to offering virtual care services and enable their successful implementation.
Source: Agency for Clinical Innovation
Aboriginal Health Impact Statement
The Aboriginal Health Impact Statement aims to ensure NSW Health staff incorporate the health needs and interests of Aboriginal people in the development of new and revised health policies, programs and strategies.
Source: NSW Health
NSW Health privacy manual for health information
A guide to legislative obligations and procedures to support compliance in activities that involve personal health information.
Source: NSW Health
How to credential and delineate clinical privileges for visiting staff. Policy directive.
Source: NSW Health
Quick reference guide on cleaning tablet devices.
Source: Virtual Care Central
Videoconferencing platforms guideline
Videoconferencing platforms supported for use across NSW Health.
Source: eHealth NSW
Virtual consults led by external organisations
Compliance for NSW Health staff when participating in consults led by external organisation. Secured platforms.
Source: Virtual Care Central
Virtual Care Education Framework 2022-2026
The framework promotes a consistent, statewide approach to education that supports the delivery of safe, quality, patient-centred virtual care.
Source: Health Education and Training
Violence, abuse and neglect and telehealth
Respond to increased safety risks that people experiencing violence, abuse and neglect may have when accessing virtual care.
Source: NSW Health
The spotlight series focuses on good clinical practice across NSW and aims to provide inspiration and learnings for other services to adopt and integrate virtual care.
Source: Agency for Clinical Innovation
The Innovation Exchange highlights solutions that can be adapted to suit other local healthcare challenges.
Source: Agency for Clinical Innovation
Virtual Care Community of Practice
The Virtual Care Exchange Forum is a highly regarded forum that provides the opportunity for participants to extend their knowledge and capability when integrating virtual care into clinical practice.
Source: Agency for Clinical Innovation