A stable internet connection is the foundation of successful and seamless communication, data transmission, and interactions between healthcare providers and consumers.
Without a stable connection, the quality of virtual care is reduced, leading to disruptions, communication problems, and a poor experience.
For videoconferencing: a quality internet connection with sufficient bandwidth is needed at both ends of the consultation. A poor connection can result in audio problems, freeze frames, lip sync problems and pixilation.
For remote patient monitoring: the transmission of consumers' data may be delayed, resulting in clinicians being unable to effectively monitor and support their needs.
Key factors to support seamless communication and data transmission
- Connection speed: virtual care requires good upload and download speeds to ensure smooth communication and data exchange. The audiovisual quality of a videoconference is directly related to the speed at which the data are transmitted along the internet connection. This is relevant when connecting to consumers in a private location. For clinical video consultations, the minimum recommended upload speed for the internet connection is 512kps.
- Latency: low latency (minimal delay in processing or transferring data) is crucial for real-time interactions, especially for videoconferencing, to prevent delays and disruptions.
- Reliability: the connection should be stable and consistent to avoid interruptions during virtual consultations.
- Data caps and usage: the internet plan should provide sufficient data allowance without incurring additional charges. Many providers offer databanks or unmonitored data for health-related purposes. Consumers can discuss their needs with their provider.
- Geographic location: access to quality internet is available in NSW Health facilities. Consider the requirements when care is provided in alternative locations (e.g. a consumer's home or a community facility) before offering the service.
Most suitable internet connections
Broadband and 4G/5G wireless connections are the most desirable options. Satellite connections have improved considerably; however, latency and speed limitations may impact on the quality of communications.
Participants may be able to test an alternative location or attend their local NSW Health facility where a quality connection can be assured.
Internet access can differ across geographic regions and demographics. Healthcare providers must consider this and explore alternative solutions when working with consumers who might have limited access to a stable internet connection.
The Australian Digital Inclusion Index is a tool that tracks and reports on digital inclusion in Australia.