Clinicians must be confident in communicating via virtual modalities, and comfortable using the equipment and technology for virtual care to be effective.
Training and education is available to equip NSW Health staff with the skills they need to provide virtual care successfully.
Communication training
The Health Education and Training Institute (HETI), in partnership with the ACI and NSW Health staff, has developed a suite of training modules to enhance staff knowledge of virtual care and how to effectively communicate when providing virtual care. NSW Health staff can access the modules on My Health Learning or via direct links below:
- Introducing virtual care in consumer conversations
- Establish a confident telepresence in a virtual care environment
Access more tips for communicating effectively in a videoconference.
Platform training
For all technology solutions, change and adoption support should include providing users with the appropriate education and training to build confidence before using the platform. A training environment (where possible) should also be provided to support new users to explore the functionality and practice without fear of doing something wrong or breaking the solution.
myVirtualCare
Animated video modules that can be accessed 24/7.
Recording of classroom session that can be accessed 24/7.
No classroom sessions are currently scheduled. Please contact your virtual care manager or lead to schedule a session.
myVirtualCare has a training environment where users can practice and develop confidence with functionality before delivering care. To gain access to the training environment, please contact your virtual care manager or lead.
NSW Health Staff can access myVirtualCare training slides and practice scenario workbooks on Virtual Care Central.
Pexip
The Pexip user training video is a recording of a classroom Pexip training session that can be accessed 24/7 on My Health Learning.
Microsoft Teams
Speak to your virtual care manager or lead if you require Teams training or support.
Equipment
Refer to the instruction manual for each piece of equipment. Some vendors provide training on their products.
Speak to your virtual care manager or lead if you need assistance with training for a device or piece of equipment.