Healthcare providers are responsible for the safety and quality of their services, regardless of how care is delivered.
This includes:
- having clinical governance and incident management systems and policies in place
- support for research and access to data and evidence
- well-established safety and quality systems, with clinicians able to access medical and technical devices to provide high-quality care
- support for clinicians from managers and executives
- guidance and support, e.g. education and training, to integrate virtual care
- effective change management, including a communications plan, to support the integration of virtual care. Refer to the planning tools available from Virtual Care Central (NSW Health staff only)
- centralised coordination of virtual care, aligning local clinical service plans to government priorities.