Clinical care standards, policies, guidelines and directives that apply to in-person consultations also apply to virtual care, regardless of the modality and location of care.
All service models and models of care should consider how technology can be used to enhance access to healthcare services. It is beneficial to invest in mapping the clinical workflows of in-person and virtual care service delivery to identify the differences and requirements.
This includes capturing the consumer journey and the administrative workflow. Use the Virtual Care: Implementation Checklist to guide your approach to including virtual care as a part of your service. Speak with your virtual care manager or lead for support.