Use this checklist to help you prepare for a safe and effective consultation via videoconference. You can also print this page and use it to tick off key considerations as you prepare for your consultation.
| Environmental considerations | Yes | N/A |
|---|---|---|
| Is your background clear and uncluttered? | ☐ | ☐ |
| Is your background clear of any sensitive or confidential information? | ☐ | ☐ |
| Is your lighting appropriate? | ☐ | ☐ |
| Are all participants in a private location? | ☐ | ☐ |
| Are you presented appropriately (i.e. wearing a uniform or identification)? | ☐ | ☐ |
| Are you in a neutral sitting or standing position? | ☐ | ☐ |
| Technology and equipment considerations | Yes | N/A |
| Are you using a supported device? | ☐ | ☐ |
| Are you using a secure and stable network? | ☐ | ☐ |
| Have you tested your equipment? | ☐ | ☐ |
| Are you centred in your camera view? | ☐ | ☐ |
| Is your audio (sound) equipment appropriate (i.e. using a headset or speaker)? | ☐ | ☐ |
| Do you have a second screen with relevant information prepared (such as diagnostic results and the consumer's medical record)? | ☐ | ☐ |
| Pre-consultation considerations | Yes | N/A |
| Have all participants received appointment details and instructions on how to join? | ☐ | ☐ |
| Have all participants been provided with an information guide for the platform? | ☐ | ☐ |
| Has a test call been conducted? | ☐ | ☐ |
| Is there a back-up plan if there are connection issues? | ☐ | ☐ |
| Have all relevant participants been invited (such as family members, carers, social worker, GP)? | ☐ | ☐ |
| Consultation considerations | Yes | N/A |
| Have all participants been introduced? | ☐ | ☐ |
| Has a consumer identity check been conducted? | ☐ | ☐ |
| Have all participants successfully connected with audio and visual capability? | ☐ | ☐ |
| Communication considerations | Yes | N/A |
| Is my tone appropriate? | ☐ | ☐ |
| Is my pace, including pauses, appropriate? | ☐ | ☐ |
| Am I using non-verbal cues? | ☐ | ☐ |
| Have I varied my energy levels appropriately? | ☐ | ☐ |
| Are my body language and facial expressions appropriate? | ☐ | ☐ |
| Are my gestures clear and visible to participants? | ☐ | ☐ |
| Am I maintaining culturally appropriate eye contact? | ☐ | ☐ |
| Have I confirmed shared understanding? | ☐ | ☐ |
| Troubleshooting considerations | Yes | N/A |
| Have you given the platform permission to access your camera and microphone? | ☐ | ☐ |
| Is your volume at a sufficient level? | ☐ | ☐ |
| Is your camera lens cover open? | ☐ | ☐ |
| Are all participants using a recommended web browser? | ☐ | ☐ |
| Refer to the Video call guides for further options | ☐ | ☐ |