Technology and equipment

Technology must be reliable, easy to use, convenient, easily accessible and aligned with clinical service needs.

Key considerations

• Clinical services must have access to the hardware needed to promote a positive experience for all participants, such as dual monitors, camera, headset and speaker.
• Services integrating new technologies, such as remote monitoring, use of apps and peripheral devices, should consider the costs associated with embedding these technologies and have strategies to promote equity of access.

• Ensure there is adequate infrastructure in place to support local innovation and use of technology across all health settings, such as sufficient bandwidth, tech-enabled workstations on wheels and over-bed cameras.
• Consider if technology is compatible across jurisdictions (including local health districts/specialty health networks and state borders) to enable continuity of care and interoperability.
• Consider how system integration can help streamline care delivery.
• Data are available to be transmitted and stored securely. There is integration into the electronic medical record (eMR) and other relevant systems to ensure seamless processes when providing care.

Procuring technology for virtual care within NSW Health

All technology and infrastructure used in NSW Health facilities are supported by eHealth NSW and locally by your ICT team.

All NSW Health staff have access to internally networked communication infrastructure, including videoconferencing facilities.

NSW Health does not support the use of non-endorsed platforms, software or hardware.  Using these may compromise the system and the organisation, placing yourself and consumers at risk, i.e. through privacy breaches or malware. Your virtual care managers or leads can assist to ensure you are using safe and effective tools.