The Patient Reported Measures (PRMs) Program gives patients the opportunity to provide direct, timely feedback about their health-related experiences and outcomes. This feedback helps drive improvements in care and outcomes across the NSW health system.
PRMs are digitally enabled for collection and use at the point of care by the Health Outcomes and Patient Experience (HOPE) platform.
More than 95,000 PRMs have been collected from more than 600 services across all NSW local health districts (LHDs) and specialty health networks (SHNs). To better enable system-wide implementation, the HOPE platform was integrated with the Electronic Medical Record (eMR) system in all eligible LHDs and SHNs last year.
A new phase of HOPE enhancements
The next phase of the HOPE platform is expected to be released in early March 2024 and includes:
- four new clinical cohorts, including paediatrics, maternity, brain injury and menopause
- seven new PROMs (patient reported outcome measures) built for collection and use at the point of care
- functionality allowing Justice Health and Forensic Mental Health Network locations to be onboarded to the HOPE platform
- statewide manager access via the reporting portal
- more than 50 new platform and performance enhancements.
The ACI PRMs team is delivering training, education and resources to LHD and SHN PRM leads for local adoption and use. Your local PRM lead will provide information on how the new enhancements may benefit your workflows and what you can expect.
PRMs Symposium: 17 May 2024
You’re invited to attend the second PRMs Symposium, to be held virtually on Friday 17 May. This year’s theme is Patient Reported Measures: Enabling improved outcomes and experiences for people across the care continuum.
This event provides an opportunity for clinicians, consumers and other professionals to broaden their understanding of PRMs by hearing reflections on outcomes and learnings that enhance patient care. Register or find out more.
Congratulations Illawarra Shoalhaven and Northern NSW LHDs
Illawarra Shoalhaven and Northern NSW LHDs each reached a milestone of collecting more than 10,000 PROMs since the program commenced in 2021. Congratulations to the clinicians, administration officers, PRM leads and program sponsors who contributed to this milestone achievement.
PRMs in primary care
The potential integration of the HOPE platform with general practice software is currently being scoped. So far:
- primary health network CEOs have committed to a formal partnership to progress Phase 3 of the PRMs program for HOPE
- PRMs at the point of care via HOPE has been trialed successfully in a small number of general practices across the state
- meetings are being planned between the Commonwealth Government, NSW Health and NSW primary health networks in early 2024 to discuss the next steps of PRMs and HOPE
- work is progressing on building a patient-reported experience measure in the HOPE platform that would meet Royal Australian College of General Practitioners accreditation, including establishing focus groups.
Learn more about the Patient Reported Measures Program.