Key principles of virtual care
In partnership with representatives from local health districts and specialty health networks, including clinicians and virtual care managers, the ACI has developed 8 key principles of virtual care. The principles have been designed to complement existing clinical principles, while highlighting the critical factors for success where virtual care enhances the provision of healthcare.
They will be widely promoted across the health system and are available on the ACI website. The ACI encourages the inclusion of these principles in existing models of care as well as the development of new models.
Virtual Care Exchange Forum
The most recent Virtual Care Exchange Forum hosted an insightful and informative panel discussion featuring NSW Health executives representing the ACI, eHealth NSW, Ministry of Health, local health districts and clinicians.
In 2023, the Forum is held on the third Thursday of each month until November and features a range of service and subject matter experts discussing the integration of virtual care into clinical practice. Join the Virtual Care Network to receive invitations and updates on the 2023 schedule.
Having difficult conversations using virtual care
In May and June, the ACI facilitated an opportunity for 150 clinicians to attend the highly sought-after workshop, Having Difficult Conversations Using Virtual Care, delivered by the Pam McLean Centre. Attendees were empowered with the skills and confidence to navigate these challenging discussions in a virtual environment using roleplay-based learning. With the increasing shift to virtual communication, we look forward to clinicians in NSW enhancing virtual communication skills to improve patient experience.