MS Teams is the communication platform developed as part of Microsoft Office 365. MS Teams is widely used by corporate and administrative staff within NSW Health. While it has undergone a privacy and security check, each LHD and SHN will provide local advice on whether MS Teams is supported for the delivery of virtual care. Contact your virtual care manager or lead for local advice.
There are a number of features in MS Teams that require support when used for clinical care. For example, but not limited to, the ability to record consultations and the use of the transcript.
- Recording a consultation is not standard practice and requires additional actions and considerations (refer to more information about Recording).
- The transcription functionality currently does not incorporate medical terminology and, therefore, the transcription is likely to be inaccurate for clinical consultations.
MedSync and MedSync Connect are two apps built within MS Teams.
- MedSync is a function within Microsoft Teams that allows clinicians to upload clinical images and video safely and securely from a mobile device into a consumer’s health record.
- MedSync Connect allows clinicians to securely text a meeting invite to external colleagues. Recipients can collaborate by easily joining the meeting link or via the chat tool.
Support
Contact your virtual care manager or lead about using MS Teams.