This will help you decide if virtual care is suitable for you and your consumer.
Where clinically appropriate, virtual care is safe and effective and can be used across all healthcare settings, providing benefits to consumers, clinicians and the healthcare system.
Many consumers appreciate a hybrid approach that combines in-person and virtual care. However, it is important to assess if virtual care is suitable at each stage of their journey. For instance, a virtual appointment may work well when renewing a prescription, but an in-person visit may be necessary if a physical assessment is required.
92% of consumers rated their virtual care as better or the same as in-person care*
Consumers are partners in their healthcare. They should feel empowered to assess their own suitability and discuss whether virtual care meets their wants and needs. The checklist can help start this conversation.
Reviewing the HETI module Determining the suitability and appropriateness of virtual care with consumers, may also support decision making.
Using the virtual care suitability checklist
The series of questions listed below will help you to decide if virtual care is suitable for you and your consumer. The checklist covers topics such as the health system, service and other factors, to ensure person-centred, appropriate care.
Each section lists considerations and links to more information to help answer the question. The list is not exhaustive.
A 'no' response does not mean virtual care should be ruled out. If you answer no, speak to your manager or virtual care manager or lead. They will help to address your specific needs.
You can use the checklist and your responses to discuss the suitability of virtual care with the consumer.
If you answered yes to all checklist items, virtual care is suitable for you and your consumer.
If you answered No or unsure to any item, please contact your service manager or virtual care manager for help. They may be able to assist in overcoming any barriers to delivering care virtually.