Inpatient considerations

Virtual care is increasingly being used for inpatient care. For example, to bring specialist providers to the bedside who may be physically offsite, or to support virtual visiting with loved ones.

Ensure the technology and devices used are fit-for-purpose and are set up to provide a good experience for the consumer. For example, a mobile tablet without a stand becomes heavy when used for a prolonged period. Also consider:

  • adjusting the device volume or use headsets, if required
  • ensuring the consumer’s comfort, dignity and privacy are maintained throughout.

A rural anorexic consumer is admitted to their local facility with no dedicated mental health staff. The on-site clinicians commence a videoconference with a mental health specialist. The consumer is fixated with their image on the screen and is becoming distressed. The on-site clinician can minimise or turn off the 'self-view' function of the platform to allow the consultation to continue safely while maintaining consumer comfort.

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