Local policy and practice

Systems, processes and tools of care are locally designed and implemented in collaboration with people with lived experience of mental health issues and caring, families and kinship groups to facilitate culturally appropriate individualised approaches to care.

In practice

  • Involving people with lived experience, their families, kinship groups and carers in the review of incidents and care decisions, in accordance with wishes of the person with a lived experience.
  • Encouraging the use of systems to actively promote partnership between the person, their family and carers, and the treating team, in recognising and escalating deterioration.
  • Establishing one primary contact who is responsible for coordinating care or sharing the support role with a variety of kinship members, depending on the person’s preferences. The role of a care coordinator or key contact nurse may be beneficial in this situation.
  • Using appropriate tools to prepare for inpatient care, including assessment practices.
  • Using tablets when care planning and reducing the number of desktop computers in the staff station (enabling greater consumer, carer and multidisciplinary input).
  • Setting up warm and welcoming therapeutic environments.
  • Supporting the development and implementation of new models of care to support collaborative cultures.

Examples

Resources

Back to top