Building collaborative cultures of care

within NSW mental health services

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Quality improvement

Leaders establish and champion collaborative processes and practices with people with lived experience of mental health issues and caring, families and kinship groups on daily approaches to care.

In practice

  • Embracing co-design principles to ensure people with lived experience and caring, families and kinship groups are involved in defining the problem and designing the solution.
  • Identifying opportunities to work in partnership for quality improvement activities, and establishing a clear understanding on how this will occur amongst all stakeholders.
  • Embedding feedback mechanisms for care and service delivery.
  • Proactively obtaining and analysing performance data to co-produce improvements.
  • Identifying project teams (including project leads, champions, peer workers and executive sponsor) to drive improvements in collaborative cultures.


Your experience of service (YES) surveys

The YES survey is designed to gather information from consumers about their experiences of care. By helping to identify specific areas where quality improvements can be made, the YES can support collaboration between mental health services and consumers to build better services.